Front Office Coordinator, Primary Care

University of Maryland Medical System Corporation; Annapolis (MD); On-site; USD 36,000 - 52,000; Full time

Job summary

The University of Maryland Medical System Corporation is seeking an Administrative Assistant to support clinical operations at our Annapolis area facility. Under general supervision, you will handle scheduling, registration, telephone management, and patient communications to ensure smooth visits.

Responsibilities include verifying patient demographics and insurance, processing payments, maintaining calendars, and coordinating with health care teams to keep patient flow efficient.

Qualifications

• 1 year of customer service experience is required.
• 1 year of front-desk experience preferred.
• Experience in a healthcare environment is preferred.
• Certification in scheduling/registration is preferred.

Responsibilities

• Receives and screens visitors and telephone calls.
• Provides general information in person and on the telephone.
• Calls patients to verify appointments.
• Verifies patient demographics and insurance prior to visits.
• Performs data entry of patient information.
• Registers patients at each visit and collects complete records.
• Manages appointment calendars and referrals in a timely manner.
• Processes patient payments including co-pays and balances.
• Prepares examination rooms and maintains cleanliness between patients.

Skills

Customer service

Front desk

Scheduling

Registration

Telephone management

Data entry

Interpersonal skills

Education

High School Diploma or GED

Certification in scheduling and registration

Job description

Job Requirements General Summary

Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.

Location: 8601 Veterans Hwy, Millersville, MD 21108

Schedule: Monday- Thursday 8am-5pm, Friday 8am-2pm

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Receives and screens visitors and telephone calls.
• Provides general information in person and on the telephone.
• Calls patients to verify appointments.
• Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients.
• Performs data entry of patient demographic information.
• Types letters and faxes information as needed.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information.
• Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
• Schedules patients for physician visit.
• Maintains and updates appointment calendars.
• Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
• Notifies clinical personnel of patient arrival.
• Maintains entry log of incoming visitors.
• Processes and delivers departmental mail.
• Prepares examination room for patients.
• Cleans examination rooms between patients and at the end of the day.
• Tracks down labs on patients and follows up with lab companies when errors occur.
• Coordinates files and office information - updates charts, labs, x-rays, dictated notes, etc.
• Pulls and prepares charts for current and follow-up appointments.
• Processes and maintains medical records in accordance with records protocols.
• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
• Performs other duties as assigned.

Work Experience Education and Experience

High School Diploma or equivalent (GED) is required. One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred. Certification in scheduling and registration preferred.

Knowledge, Skills and Abilities

Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment. Interpersonal skills, customer orientation and an outgoing and pleasant demeanor. Prior experience and demonstrated competence with patient or customer information systems. Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.