Front Office Coordinator, Nephrology

University of Maryland Medical System; Easton (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

University of Maryland Medical System in Maryland is seeking a Front Office Coordinator to support daily practice operations. You will greet patients, register them, verify demographics and insurance, collect copays, and coordinate check-in and check-out to ensure a smooth patient experience.

Responsibilities include scheduling, provider calendar management, appointment confirmations, referrals, and arranging follow-up visits.

Qualifications

• High School Diploma or GED required.
• One year of customer service experience required.
• One year of front desk, medical office, or related administrative experience preferred.
• Scheduling and Registration Certification preferred.
• Previous healthcare experience preferred.

Responsibilities

• Greet patients and visitors and manage incoming calls with a professional demeanor.
• Register patients, verify demographics and insurance, and collect payments.
• Coordinate patient scheduling, provider calendars, confirmations, referrals, and follow-up visits.
• Maintain accurate patient records and documentation in the EMR and practice systems.
• Support daily front-office operations to ensure a smooth patient experience.

Skills

Customer service

Communication

Teamwork

Organizational skills

Attention to detail

Education

High School Diploma or GED

Tools

EMR systems

Patient registration software

Job description

Job RequirementsAt the University of Maryland Medical System, we are committed to providing exceptional patient care and outstanding customer service. We are seeking a

Job RequirementsAt the University of Maryland Medical System, we are committed to providing exceptional patient care and outstanding customer service. We are seeking a Front Office Coordinator to support the daily operations of our practice by serving as a key point of contact for patients, providers, and staff. This role is responsible for patient registration, scheduling, insurance verification, payment collection, and administrative support to help ensure an efficient and positive patient experience.

Schedule

Monday - Thursday: 8:00 a.m. - 4:30 p.m.; Friday: 8:00 a.m. - 3:00 p.m.

Responsibilities

• Deliver exceptional customer service by greeting patients and visitors, answering and managing incoming calls, verifying demographic and insurance information, registering patients, collecting copays and patient payments, and coordinating patient check-in and check-out activities.
• Coordinate patient scheduling and access functions, including appointment scheduling, provider calendar management, appointment confirmations, referral processing, and arranging follow-up visits and ancillary services.
• Maintain accurate patient records and practice documentation by updating patient information, preparing charts, managing medical records, coordinating laboratory and clinical documentation, and processing correspondence and departmental communications.
• Support daily office operations by maintaining visitor logs, preparing and maintaining exam rooms, tracking laboratory information, facilitating communication between patients and clinical staff, and ensuring efficient workflow throughout the practice.
• Assist with administrative and front-office functions including data entry, charge entry, mail processing, and other operational duties that support quality patient care and practice efficiency.

Education and Experience

• High School Diploma or GED required.
• One (1) year of customer service experience required.
• One (1) year of front desk, medical office, or related administrative experience preferred.
• Previous healthcare experience preferred.
• Scheduling and Registration Certification preferred.

Knowledge, Skills And Abilities

• Strong customer service skills with a professional and welcoming demeanor.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work effectively with patients, providers, and staff in a collaborative team environment.
• Experience using electronic medical records (EMR), patient registration systems, or other customer information systems preferred.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Commitment to providing a positive patient experience and maintaining patient confidentiality.