Front Desk Coordinator View role

Lawrenceville Dentistry; Lawrenceville (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Sign-on bonus

Referral bonus

Paid time off

Health insurance

Gym membership

Year-end bonus

Software training

Job summary

Lawrenceville Dentistry is seeking a Front Desk Coordinator to manage a busy schedule, greet patients warmly, and handle all front-office tasks with accuracy and discretion.

The role requires excellent phone manners, strong communication, and comfort with dental software. Training will cover Open Dental and insurance workflows, with a focus on patient experience and efficient operations.

Qualifications

• Experience in front-office roles is preferred.
• Strong phone and written communication skills.
• Ability to manage information with HIPAA compliance.
• Comfort with computer systems and scheduling software.
• Reliability and punctuality are essential.

Responsibilities

• Answer calls promptly and manage scheduling to keep slots full.
• Greet patients, verify details, collect forms, copays, and balances.
• Verify insurance eligibility and benefits before visits.
• Process cancellations and confirm next-day column.
• Maintain patient records in the practice management system.
• Coordinate with clinical team to keep operatories turning over.

Skills

Phone etiquette

Written communication

Organizational skills

HIPAA privacy

Attendance reliability

Education

High school diploma or equivalent

Tools

Open Dental or similar PM software

Job description

The front desk is the practice. It is the first voice a nervous patient hears, the person who finds them a same-day slot, and the last handshake before they book their next visit.

We are looking for a Front Desk Coordinator who can hold a busy schedule together — answering the phone before it goes to voicemail, confirming tomorrow's column, and greeting the person standing in front of you as though they were the only one there.

Dental experience helps, but we can teach the software and the terminology. What we cannot teach is warmth under pressure.

What you'll do

• Answer every incoming call promptly and book, confirm, reschedule, and recall appointments to keep the schedule full.
• Greet arriving patients, verify their details, and collect forms, copays, and outstanding balances.
• Verify insurance eligibility and benefits before the visit so nobody is surprised at checkout.
• Fill cancellations from the ASAP list and confirm the next day's column before you leave.
• Keep patient records, appointment notes, and contact details accurate in the practice management software.
• Work with the clinical team to keep patients moving and operatories turning over on time.

What we're looking for

• Excellent phone manner and clear written communication.
• Comfortable on a computer; experience with Open Dental or similar practice management software is a plus.
• Organized enough to hold a conversation, a ringing phone, and a full waiting room at the same time.
• Discretion with protected health information and a working understanding of HIPAA.
• Dependable attendance — the schedule depends on the desk being covered.
• High school diploma or equivalent; prior dental or medical front-office experience preferred.

What we offer

• Competitive pay, reviewed annually and benchmarked above local market rates.
• Sign-on bonus and referral bonus.
• Paid time off.
• Health insurance coverage.
• Paid gym membership for you and your family.
• Year-end bonus for performance above target.
• Paid training on our practice management software and insurance workflows.