Front Office Coordinator

The US Oncology Network; Falmouth (ME); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player in oncology care is seeking a dedicated Front Office Coordinator to join their dynamic team. This role is pivotal in creating a welcoming environment for patients and their families, ensuring smooth administrative operations, and providing excellent customer service. The ideal candidate will possess strong multi-tasking abilities and a passion for patient care. This entry-level position offers a fantastic opportunity for new graduates to step into the healthcare field and make a meaningful impact. If you are ready to contribute to a team that prioritizes patient well-being and innovation in cancer care, this is the perfect role for you.

Qualifications

• High school diploma or equivalent required.
• At least 18 months of front medical office experience preferred.

Responsibilities

• Greet patients and check them in promptly and professionally.
• Answer phone calls and direct them to appropriate personnel.
• Maintain patient records and ensure confidentiality.

Skills

Front Office Reception

Insurance Forms Knowledge

Scheduling Software Proficiency

Customer Service

Microsoft Office Suite

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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Overview

Regional Cancer Care Associates (RCCA) is looking for an exceptional Front Office Coordinator to join the team. This position professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. This individual must also possess strong multi-tasking abilities and bring positivity and passion to their work. If you want to join a team that is on the cutting edge of cancer care, while always putting the patient first, we want to hear from you! While some experience is preferred, we are very open to new grads looking to explore oncology care.

Employment Details

• Type: Temporary Full Time
• Location: Falmouth, MA

Responsibilities

1. Greet patients and visitors to the clinic in a prompt, courteous, and professional manner. Check in patients and inform clinical staff of patient arrival.
2. Provide and explain paperwork for the patient to complete prior to appointments. Collect, verify for completeness, and scan/file patient forms. Update demographics and insurance information in the system. Collect co-pays and balances; provide receipts.
3. Answer phone calls promptly, courteously, and professionally.
4. Answer, screen, and respond to routine questions via phone, electronic communications, or face-to-face contact. Route to appropriate personnel or take thorough messages. Communicate messages accurately and timely.
5. Record patient cancellations and missed appointments; reschedule. Notify appropriate staff of cancellations and document in patient charts.
6. Schedule outside consults/procedures ordered by physicians.
7. Provide general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department. Maintain a neat lobby area and supply inventory.
8. Adhere to confidentiality, HIPAA, and other legal guidelines regarding patient information.
9. Schedule all CT (CAT) scans, PET scans, once approved by insurance.
10. Maintain the chart message queue and update as needed.
11. Scan and copy updated insurance cards.
12. Perform other duties as requested, including typing memos and forms.

Qualifications

• High school diploma or equivalent.
• At least 18 months of front medical office receptionist experience with insurance forms and scheduling software.
• Knowledge of practice routines, personnel, and scheduling. Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel).
• Must complete required e-learning courses within 90 days of employment.
• Demonstrates adaptability, commitment to high performance, and emphasizes quality service.

Physical Demands

Must be able to sit, stand, talk, and hear during work hours. May occasionally lift up to 40 lbs. Requires good vision and hearing.

Work Environment

Exposure to communicable diseases, toxic substances, and radiation typical of oncology clinics. Involves in-person interactions and minimal travel.

Additional Details

• Seniority Level: Entry level
• Employment Type: Temporary
• Job Function: Other
• Industry: Hospitals and Health Care