Front Office Specialist- White Oak

TriHealth; Cincinnati (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in Cincinnati is seeking a dedicated administrative professional to manage patient interactions, including scheduling appointments and handling inquiries. The ideal candidate will have strong communication skills, a commitment to service excellence, and the ability to work efficiently in a busy environment. This full-time position requires a high school diploma and several years of relevant experience. Join a team that values respect, engagement, and a commitment to serving the community.

Qualifications

• 3 - 4 years experience in a related field required.

Responsibilities

• Answers incoming telephone lines and handles calls.
• Schedules patient appointments and updates registration information.
• Handles patient complaints and refers to manager as appropriate.

Skills

Communication

Customer Service

Education

High School Diploma or GED

Job description

This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services.

Job Requirements:

High School Diploma or GED degree (Required)
3 - 4 years experience in a related field (Required)

Job Responsibilities:

Answers incoming telephone lines and handles and distributes calls.
Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
Schedules patient appointments. Informs department of issues.
Accurately inputs patient registration information and updates patient insurance and demographic information.
Accepts payments and logs appropriately.
Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
Handles patient complaints and refers to manager as appropriate.

Working Conditions:

Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Frequently
Kneeling - Occasionally
Lifting <10 Lbs. - Frequently
Pulling - Rarely
Pushing - Occasionally
Reaching - Rarely
Reading - Frequently
Sitting - Consistently
Standing - Rarely
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Occasionally
Use of Hands - Consistently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community

Job Info

• Job Identification 302163
• Job Category Administrative
• Posting Date 05/15/2025, 02:21 PM
• Job Schedule Full time
• Locations 7631 Cheviot Road, COLERAIN TOWNSHIP, OH, 45247, US

7631 Cheviot Road, COLERAIN TOWNSHIP, OH, 45247, US