Front Office Specialist

TriHealth; Cincinnati (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare provider is seeking a dedicated individual to join their team in a vital administrative role. This position involves managing incoming calls, greeting and registering patients, and ensuring smooth check-out processes. The ideal candidate will demonstrate exceptional customer service skills, flexibility, and a commitment to patient care standards. With a focus on teamwork and respect for diverse backgrounds, this role offers an opportunity to contribute to a supportive environment that values every team member's input. Join a forward-thinking organization that prioritizes professional development and community service.

Benefits

Tuition Reimbursement

Comprehensive Benefits

Professional Development Opportunities

Qualifications

• 3-4 years of experience in a related field required.
• High School Diploma or GED is mandatory.

Responsibilities

• Answer incoming calls and distribute them appropriately.
• Schedule patient appointments and manage registration.
• Handle patient complaints and follow HIPAA protocols.

Skills

Customer Service

Telephone Handling

Data Entry

Scheduling

Education

High School Diploma or GED

Job description

Job Description

Full Time Day

Location: Queen City Physicians University Station

Job Overview

This position is responsible for answering, handling, and screening incoming telephone calls; greeting and registering patients; filing and preparing charts. Additionally, it handles check-out functions, including reviewing encounter form data, collecting co-payments, scheduling follow-up appointments, completing daily bank deposits, and performing day-end reconciliation duties. Some locations may also require completing charge/receipt-entry and charge-receipt summaries for all office-related services.

Job Requirements

• High School Diploma or GED (Required)
• 3-4 years of experience in a related field (Required)

Job Responsibilities

• Answer incoming telephone lines and handle/distribute calls.
• Demonstrate flexibility and take initiative in seeking or accepting additional assignments.
• Schedule patient appointments and inform the department of issues.
• Accurately input and update patient registration, insurance, and demographic information.
• Accept payments and log them appropriately.
• Demonstrate courtesy and respect towards families, community professionals, office personnel, and team members. Follow JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary.
• Handle patient complaints and refer to manager as appropriate.

Working Conditions

Includes various physical activities and sensory requirements such as hearing, reading, sitting, standing, and using hands, with specified frequencies and durations.

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than serving our patients, communities, and fellow team members. All team members are expected to demonstrate and live the following standards:

• Serve: Welcome everyone, acknowledge lost patients/guests, refrain from personal cell phone use in public and patient areas.
• Excel: Address and recover from service breakdowns, prioritize waiting patients and guests, improve quality and safety.
• Respect: Respect cultural/spiritual differences and individual preferences, speak positively about team members and other departments.
• Value: Be punctual, prepared, participate actively, maintain a clean environment, and use resources efficiently.
• Engage: Acknowledge wins, thank contributors, show courtesy and compassion.

About Us

TriHealth offers diverse careers from clinical to administrative roles, emphasizing comprehensive benefits, competitive wages, and recognition. Explore our opportunities to find the best fit for you and join our team.

About The Team

Our nurses are central to patient care and are supported through professional development opportunities including tuition reimbursement, certifications, and continuing education. Join our nursing team to contribute to innovative patient care and system-wide improvements.