Front Office Coordinator

AbsoluteCare; Cincinnati (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Front Office Coordinator to enhance patient experience and streamline office operations. This role is vital in coordinating patient flow, managing appointments, and ensuring accurate data handling in a dynamic healthcare environment. You will engage with diverse patients, advocate for their needs, and support a multidisciplinary team in delivering exceptional care. If you are passionate about improving healthcare delivery and possess strong organizational and communication skills, this position offers a rewarding opportunity to make a difference in the lives of patients.

Qualifications

• 2 years of experience in a similar role with strong customer service skills.
• Ability to manage patient data and financial transactions effectively.

Responsibilities

• Coordinate patient flow and manage appointments efficiently.
• Provide excellent customer service and assist with patient inquiries.
• Verify insurance benefits and manage financial transactions.

Skills

Customer Service

Data Management

Communication Skills

Multi-tasking

Organizational Skills

Team Orientation

Education

High School Diploma or Equivalent

Tools

Practice Management System/EMR

Microsoft Word

Job description

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Job Summary

This role is responsible for coordination of patient flow within the office, greeting patients in a prompt and courteous manner, advocating for patients by facilitating communication and visits, coordinating patient schedules, and monitoring and facilitating patient financial transactions.

Duties And Responsibilities

• Provide excellent customer service when greeting and engaging patients and visitors.
• Responsible for data collection and management, including demographics, patient history, insurance, and financial information.
• Check patients in and out for appointments efficiently.
• Manage patient financial transactions and payment arrangements.
• Verify insurance benefits and referral authorization requirements.
• Collect copays, coinsurance, and deductibles.
• Prepare daily reports.
• Coordinate with clinical team to promote patient engagement and retention.
• Answer incoming phone calls and route appropriately.
• Schedule and coordinate appointments for the multidisciplinary team.
• Distribute correspondence.
• Maintain knowledge of insurance coverage, benefits, and general procedures of a physician's office.
• Use Practice Management System/EMR, Phone System, and Microsoft Word proficiently.
• Assist patients in coordination between internal departments and external agencies.
• Ensure patients are seen fairly, timely, and equitably based on established criteria.
• Schedule appointments considering patient preferences, office guidelines, provider requirements, diagnosis, insurance, and individual needs.
• Monitor waiting rooms for appropriate behavior, cleanliness, and order; assist with medical records and authorizations.
• Distribute incoming mail, faxes, and deliveries, including refrigerated and time-sensitive items.
• Ensure accuracy of patient insurance and demographic information in the system.
• Manage referrals and assist patients with related requirements.
• Accurately report and manage collected payments and encounter documentation.
• Manage office supply needs.

Minimum Qualifications

• High School diploma or equivalent.
• 2 years of experience in a similar role.
• Experience in a Patient Centered Medical Home is preferred.
• Experience with eCW is preferred.
• Passion to improve healthcare delivery.
• Respect for and experience with culturally diverse communities.
• Ability to build and maintain relationships with diverse populations.
• Strong multi-tasking, organizational, and communication skills.
• Team and customer service orientation.
• Active CPR certification.

Working Conditions

This role operates in a professional office environment, routinely using general office equipment.

Physical Requirements

• Clear communication and accurate information exchange.
• Ability to remain stationary for long periods.
• Operate computer, keyboard, copy and fax machine, phone, and other office equipment.
• Occasionally move objects up to 20 lbs.

Direct Reports

None.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Other

Industries

• Hospitals and Health Care