Front Office Coordinator

University West Pet Clinic; Des Moines (IA); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Health Insurance

401(k)

Paid time off

Paid holiday

Continuing education

Job summary

University West Pet Clinic is seeking a Front Office Coordinator to join our busy animal hospital in Des Moines. The position emphasizes excellent customer service, sharp communication, and a proactive approach to support veterinary care.

The role includes scheduling, medication handling, client communication, and front desk duties. Candidates should have a high school diploma, type at least 45 wpm, and be able to lift 35 lbs. Saturdays required.

Qualifications

• High school diploma, GED, or equivalent.
• Ability to type 45 words per minute or more.
• Ability to lift 35+ lbs.
• Customer service experience preferred, veterinary knowledge a plus but not required.
• Must be available Saturdays and varying hours.
• Must pass a routine background check and drug screen.

Responsibilities

• Schedule appointments and manage the appointment scheduler.
• Fill medications, prescription diets (up to 35 lbs) and other items.
• Communicate effectively with clients in various situations.
• Use computer/technology to retrieve records, print reports, and complete projects.
• Promote the hospital via social media accounts.
• Learn and apply knowledge of basic veterinary principals.
• Cash handling and discharge of patients through veterinary software.
• Maintain front desk/reception area and act as clinic face.

Skills

Customer service

Communication

Attention to detail

Time management

Learning mindset

Education

High school diploma/GED

Job description

University West Pet Clinic is a busy animal hospital looking for one more person to add to our team as a Front Office Coordinator (FOC)! If you have excellent customer service and communication skills, have a great sense of urgency, an excellent attention to detail, have a desire to learn about and work in the veterinary medical profession, and love animals, this may be the position for you!

Responsibilities and Duties

Upholding our standards of care and customer service while also:

• Scheduling appointments and managing the appointment scheduler
• Filling medications, prescription diets (up to 35 lbs), and other products/items as requested
• Communicating effectively with clients in various types of situations
• Using the computer/various technology to accurately retrieve records, print daily reports, and complete projects as needed
• Promoting the hospital through the use of the hospital's social media account(s)
• Learning and exercising knowledge in basic veterinary principals
• Cash handling and discharging patients through the use of veterinary software
• General maintenance of the front desk/reception area
• Acting as the face of the clinic, greeting clients and helping them out as needed

Qualifications and Skills

Everyone working with University West Pet Clinic embraces our high standards of customer service and veterinary care. Front Office Coordinators play a pivotal role in our practice and are the first and last contact for our clients. They must strive to create positive lasting impressions and inspire our team to keep excelling as we continue to grow.

REQUIREMENTS

Highschool diploma, GED, or equivalent. A bility to type 45 words per minute or more. A bility to lift 35+ lbs . Customer service experience preferred, veterinary knowledge or experience is a plus but not required. Must be available Saturdays in addition to varying hours throughout the week . Must pass a routine background check and drug screen .

FULL-TIME OPPORTUNITY INCLUDES:

• Health Insurance
• Various team and individual bonuses/incentives
• 401(k)
• Paid time off
• Paid holiday
• Continuing education

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 20 – 36 per week

Schedule:

• Monday - Friday from 7am - 6pm
• Saturdays from 7am - 12pm
• Up to 10 hour shifts on weekdays

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting‑related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.