Front Office Coordinator

Ppcswfl; Cape Coral (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

PTO

Paid Holidays

Employee Assistance Program

Employee appreciation week

Job summary

Physicians’ Primary Care of Southwest Florida is seeking a Front Office Coordinator for our Cape Coral locations. You will oversee Cape Adult Medicine and Cay West sites, ensuring smooth front desk operations and patient flow.

Responsibilities include check-in/out, scheduling, and coordinating clerical tasks. A minimum of three years in a medical practice and at least one year in supervision are required. We offer competitive benefits and a supportive team environment.

Qualifications

• Provides excellent customer service to internal and external customers.
• Strong communication with staff and patients.

Responsibilities

• Oversees check-in and check-out, appointment scheduling, and general clinical operations.
• Maintains scheduling reports and encounter tracking.
• Directs clerical work activities and staff guidance.
• Ensures policies and procedures are followed and workload is managed.
• Coordinates with providers and staff to ensure high-quality patient care.

Skills

Customer service

Supervisory experience

Communication

Job description

You’ll become part of the “PPC family”. We are always looking for the best talent to join our team. We know that skilled employees are critical to our success and to our commitment to deliver outstanding quality care. Compassion, Respect, Friendliness, Teamwork and Excellence are not just words, but what we are committed to delivering each and every day. We are seeking individuals who share our passion for excellence. We have offices in Fort Myers, Cape Coral, Estero and Lehigh Acres with opportunities in both clinical and non-clinical positions.

Location: Cape Coral, FL

Job Id: 2651

# of Openings: 1

Celebrating 30 Years in Southwest Florida and we are still growing! Physicians’ Primary Care of Southwest Florida is a premier multi-specialty primary care practice with locations in Cape Coral, Fort Myers, Estero and Lehigh Acres. We are currently seeking a Front Office Coordinator that will oversee our Cape Adult Medicine and Cay West locations.

Sample of Responsibilities:

• Provides excellent customer service to both our internal and external customers
• Oversees and directs functions of check-in and out, appointment scheduling, and general clinical operations.
• Responsible for checking daily scheduling reports and encountering tracking reports.
• Delegates responsibilities for clerical work activities and functions.
• Assists staff in understanding/implementing organizational policies and procedures.
• Helps develop guidelines for prioritizing work activities, evaluating effectiveness, and modifying workload as necessary.
• Identifies, analyzes, and resolves work problems.
• Ensures that requests for information are handled promptly and effectively.
• Works with other staff to ensure efforts are coordinated and high-quality patient care is provided.
• Responsible for the physical appearance and functionality of the site.

Performance Requirements:

• Knowledge of medical charging, billing, and registration policies and procedures.
• Knowledge of departments and operational relationships.
• Ability to develop and maintain a good rapport and a cooperative working relationship with providers, staff, and patients
• Ability to communicate at all levels of the organization in a positive and effective manner.

Experience Necessary:

• A minimum of three (3) years of experience working in a medical practice and at least one (1) year of experience in supervision.

What PPC Offers:

• 30 years of growing with and supporting our communities
• Ability to advance within our organization
• Health, dental, vision, and life insurances
• 401(k) with company match
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program (EAP)
• Employee appreciation week and events