Front Office Coordinator

Empower Physical Therapy; Anchorage (AK); On-site; USD 24,796 - 30,307; Part time

Benefits offered by this job

Bonus programs

Time off

Job summary

Empower Anchorage is seeking a Part-time Front Office Coordinator to create a welcoming patient experience and support scheduling, billing, and basic admin tasks. You will be the face and voice of the clinic, ensuring accurate records and smooth daily operations.

Responsibilities include scheduling, collecting payments, explaining financials, and maintaining HIPAA compliance while using Microsoft TEAMS and Outlook for communications.

Qualifications

• Strong multi-tasking and customer-service orientation required.
• Excellent time management and problem-solving skills.
• Ability to communicate clearly and professionally with patients and staff.

Responsibilities

• Schedule appointments and full Plan of Care (POC).
• Track collections and ensure 90%+ collections where possible.
• Explain financial commitments and support patient buy‑in.
• Maintain HIPAA compliance and professional image.
• Answer phones, manage voicemails, and coordinate messaging via Teams/Outlook.
• Handle insurance restrictions, co-pays, and visit type rules.
• Assist in training and staff communications as needed.

Skills

Multi-tasking

Well-organized

Exquisite communication

Time management

Problem-solving

Tools

Microsoft TEAMS

Outlook

Excel

Email tools

Job description

Company Description We are looking for a Part‑time Front Office Coordinator to join our team! Consider joining our team of highly skilled, passionate, and growth‑oriented professionals. “Work Hard, Play Harder!” is our culture. We enjoy fun outings, company hikes, movies, family BBQs, paint parties, laser tag, and more. We value employees, offer competitive wages, bonus programs, and time off.

Job Description The Front Office Coordinator’s primary role is to create a “wow experience” for patients and maintain a pleasant environment. The coordinator ensures high levels of customer service, holds patients accountable to the scheduled Plan of Care (POC), and achieves utilization goals. Responsibilities include scheduling appointments, tracking collections, monitoring metrics, and supporting patient buy‑in by explaining financial commitments.

Duties and Responsibilities

• Assisting with new employee training
• You are the face and voice of the company
• Maintaining a clean and professional image
• Providing exceptional customer service
• Answering phones and returning voicemails promptly
• Attending the two‑way texting feature for easier communication with patients
• Scheduling appointments and full Plan of Care (POC)
• Managing visit type rules
• Applying insurance restrictions
• Handling therapist specialties and determining appropriate visit types
• Assisting in auth visit tracking and timely notification to the Auth Specialist
• Directing and signing for mail/packages
• Clearing out and monitoring the fax inbox
• Managing collections, including obtaining 90%+ collections
• Informing patients of collection expectations, and ensuring accuracy in CC, check, and cash collections
• Handling co‑pays, co‑insurance, and deductibles
• Enforcing the strict cancellation/rescheduling policy
• Using office software (email tools, spreadsheets, and databases)
• Timely opening and/or closing of the clinic (closing shift ends at 6pm)
• Clearing provider schedules for planned and unplanned outages or PTO
• Attending ongoing trainings and contributing improvement ideas
• Emphasizing HIPAA compliance
• Utilizing Microsoft TEAMS and Outlook for company correspondence
• Tracking metrics and keeping Excel trackers up to date
• Maintaining a pulse on utilization and arrival rate
• Assisting the NPCs with New Patient Evaluation scheduling
• Understanding common patient objections and addressing them on the spot
• General understanding of PT and explaining its value to patients or interested parties

Qualifications

Skills

• Multi‑tasking
• Well‑organized with a customer‑oriented approach
• Exquisite communication and people skills
• Excellent time management and problem‑solving skills

Abilities

• Typing 45 words per minute using word‑processing software and learning other programs including Microsoft Excel, e‑mail, and the Internet
• Flexibly responding to changing demands
• Organizing and prioritizing tasks effectively
• Communicating clearly
• Establishing and maintaining effective working relationships with patients, team members, and the public

Location: Empower Anchorage, 7985 E 16th Ave, Anchorage, AK 99504

Hours: up to 29 hrs/week

Learn more about the Empower Difference by visiting our website: The Empower Difference - Empower Physical Therapy (www.empoweralaska.com)

Job Type: Part‑time