Front Office Coordinator

Empower-Physical-Therapy; Anchorage (AK); On-site; USD 24,796 - 26,174; Part time

Job summary

Empower Physical Therapy in Anchorage, AK is seeking a Part-time Front Office Coordinator to deliver a warm, organized, and efficient patient experience in a busy clinic.

You will schedule visits, manage Plan of Care (POC) timelines, handle phones and messages, assist with patient billing and collections, ensure HIPAA compliance, and act as the face and voice of the practice while upholding our culture.

Qualifications

• Strong multitasking and organizational abilities required.
• Excellent communication and people skills essential.
• Proficient with MS Office (Outlook, Excel) and office software.
• Experience with HIPAA compliance is a plus.

Responsibilities

• Assist with new employee training.
• Be the face and voice of the company.
• Schedule appointments and manage Plan of Care (POC).
• Manage patient billing, collections, and insurance restrictions.
• Maintain HIPAA compliance and secure patient data.
• Handle phones, messages, and two-way texting with patients.
• Monitor and track utilization metrics.

Skills

Multi-tasking

Well-organized

Communication skills

Time management

Job description

• Compensation: USD 18.5 - USD 19.5 - hourly

Company Description

We are looking for a Part-time Front Office Coordinator to join our team!

Consider joining our team of highly skilled, passionate, and growth-oriented professionals. “Work Hard, Play Harder!” is not just a motto, it is our culture.

In addition to our high professional standards, we also LOVE to have fun. Expect fun outings, including company hikes, movies, family BBQ, paint parties, laser tag, and much more!

Consider joining a company where we value our employees and allow them to earn a highly competitive wage. Our team has opportunities to expand their knowledge, skill set and compensation through bonus programs and our continued drive to always improve. Our team works hard and then takes well-deserved time off and holidays.

If you are ready to launch your career, grow and better yourself, want to join a team that really cares about their patients, and be a part of a bigger vision than apply today.

Job Description

The Front Office Coordinator’s (FOC) primary role is to create a “wow experience” for our patients and maintain a pleasant environment. Ensuring high levels of customer service, holding our patients accountable to the scheduled Plan of Care (POC), and achieving utilization goals. The FOC assists the team with the patient “buy in” by scheduling out the Plan of Care (POC) following the evaluation, clearly explaining the financial commitment, and holding patients accountable to arrive on-time and attend all POC appointments.

Scheduling meetings and appointments, experience with a variety of office software (email tools, spreadsheets, and databases) stay on top of patient collections, and place a high emphasis on current and ongoing tracking of metrics to meet company goals.

Duties and Responsibilities:

• Assisting with new employee training
• You are the face and voice of the company
• Maintaining a clean and professional image
• Ability to provide exceptional customer service
• Answering phones, and returning voice mails promptly
• Attending the two-way texting feature for easier communication with patients
• Scheduling appointments and full Plan of Care (POC)
• Insurance restrictions
• Therapist specialties
• Visit types and ability to discern when to schedule
• Assist in auth visit tracking and timely notification to the Auth Specialist
• Directing/signing for mail/packages
• Clearing out/monitoring the fax inbox
• Collections
• Obtain collections of 90%+
• Inform patients of collection expectations
• Ensure accuracy in CC, check and cash collections
• Co-pays / Co-insurance / Deductibles
• Enforcing the strict cancellation/rescheduling policy
• Experience with a variety of office software (email tools, spreadsheets, and databases
• Timely opening and/or closing of the clinic (we are looking for the closing shift ending at 6pm)
• Clearing provider schedules for planned and unplanned outages or PTO
• Attending ongoing trainings and bringing improvement ideas to the table for team discussion
• Placing high emphasis on HIPAA compliance
• Utilizing Microsoft TEAMS and Outlook for company correspondence
• Tracking metrics
• Keeping excel trackers up to date
• Keeping a pulse on utilization and arrival rate
• Assistance the NPC's with New Patient Evaluation scheduling
• Understanding common patient objections and how to combat those on the spot
• Grneral understanding of what PT is and ability to explain the value of PT to a patient or interested party

Qualifications

Skills

• Multi-tasking
• Well-organized with a customer-oriented approach
• Exquisite communication and people skills
• Excellent time management and problem-solving skills

Abilities:

• Ability to type 45 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft® Excel, e-mail, and Internet
• Ability to flexibly respond to changing demands
• Ability to organize and prioritize tasks effectively
• Ability to communicate clearly
• Ability to establish and maintain effective working relationships with patients, as a team member, and the public

Additional Information

Location:Empower Anchorage 7985 E 16th Ave, Anchorage AK 99504

Hours:up to 29 hrs/ week

Learn more about the Empower Difference by visiting our website: The Empower Difference - Empower Physical Therapy(www.empoweralaska.com)

Job Type: Part-time

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