Front Office Control Clerk

Grand Hyatt; Washington (District of Columbia); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical / Dental / Vision Insurance

401k

Retirement Savings Plan (RSP)

Basic Life Insurance

Paid vacation, sick days, new child…

Job summary

Grand Hyatt Washington in downtown Washington, D.C. is hiring a Front Office Control Clerk. You will manage room inventory, assign blocks for groups and guest preferences, and support guest registration and hotel promotions.

The role offers shifts between 7:00am and 11:30pm, including weekends and holidays, with potential for advancement into management. The hourly rate starts at $22.50, increasing to $23.00 after six months.

Qualifications

• A true desire to satisfy guests in a fast-paced hotel environment.
• Refined verbal and written communication skills.
• Experience and thorough understanding of hotel Front Office operations preferred.
• Availability to work mornings, afternoons, or evenings any day.

Responsibilities

• Maintain room inventory to maximize selling opportunities.
• Assign room blocks for groups and guest preferences.
• Assist with guest registration and communicating hotel services.
• Support front office operations and promotions as needed.

Skills

Guest service mindset

Verbal and written communication

Front Office operations knowledge

Flexible schedule

Job description

Organization- Grand Hyatt Washington

Summary

Join us for this incredible opportunity at the Grand Hyatt Washington hotel located in downtown Washington, D.C. Not only will you be part of a great team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running!

Control Clerks are primarily responsible for room inventory to maximize selling opportunities at the front desk. This includes assigning room blocks for groups and guest preferences. Front Office Agents rely on the Control Clerk's ability to manage the inventory and analyze reports. This role has a direct impact on guest fulfillment with room accommodations. Control Clerks must also assist in the guest registration process and communication of hotel services and promotions. The Front Office Control Clerk is the perfect opportunity for a seasoned Front Office Agent looking to advance their career into management. We are looking for someone with the flexibility to work any time between 7:00am - 11:30pm, any day of the week including weekends and holidays.

The hourly rate for this position is $22.50, increasing to $23.00 after six months.

Benefits available with this position include:

• Medical / Dental / Vision Insurance
• 401k
• Retirement Savings Plan (RSP)
• Basic Life Insurance
• Paid vacation, sick days, new child leave, and holidays
• Paid Family Bonding Time and Adoption Assistance

Additional perks include:

• Free room nights after 90 days, discounted and friends & family room rates immediately
• Tuition reimbursement
• Free meal during the workday
• Employee Stock Purchase Plan
• Discounts at various retailers
• Growth potential locally and throughout the country

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Experience and thorough understanding of hotel Front Office operations preferred
• Availability to work any day of the week during mornings, afternoons, or evenings