Front Office Manager

Hyatt Hotels; New York (NY); On-site; USD 83,000 - 88,000; Full time

Job summary

Hyatt Hotels Corporation seeks a Front Office Manager to oversee front desk operations and guest services. The role reports to the hotel Rooms Director and emphasizes staff training, inter-department coordination, and adherence to Hyatt standards.

Ideal candidates have multiple years in Rooms Management, strong leadership, and excellent customer service. Pre-opening experience is a plus, with English proficiency and Microsoft Office skills required.

Qualifications

• Experience in front office operations and staff leadership.
• Budgeting and labor scheduling proficiency.
• Strong English communication skills.
• Pre-opening hotel experience preferred.

Responsibilities

• Oversee all front office operations and guest services.
• Train staff and coordinate inter-department communications.
• Develop budgets and labor cost plans.
• Coach staff to Hyatt Service Standards and procedures.
• Resolve guest requests and complaints promptly.

Skills

Strong communication

Leadership

Customer service

Rooms management

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

83,000.00 Yearly US Dollar (USD) pay basis

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.

The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Front Office Manager
Salary Range: $83,000 - $88,000 Annually

Duties include:

• Responsible for short and long term planning and the management of the hotel’s Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Coach and counsel employees to reflect Hyatt service standards and procedures
• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

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