Front Office Manager

Hyatt Hotels Corporation; New York (NY); On-site; USD 68,000 - 83,000; Full time

Job summary

Hyatt Hotels Corporation in the United States is seeking a Front Office Manager to lead the front desk team, ensure guest satisfaction, and coordinate with rooms and housekeeping to maintain seamless service.

The role requires strong leadership, budgeting, staff training, and exceptional communication skills, with prior Rooms Management experience and a hospitality degree preferred. Join Hyatt's service-driven culture and drive operational excellence.

Qualifications

• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
• Hotel/Hospitality degree an asset.
• Clear concise written and verbal communication skills in English.
• Must be proficient in Microsoft Word and Excel.

Responsibilities

• Responsible for short and long term planning and the management of the hotel’s Front Office operations.
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans.
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures.
• Perform all tasks of a Front Office Staff as needed to facilitate service.
• Ensure all operations and cash handling are done per policies and procedures.
• Maintain excellent communication with the housekeeping department.
• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas.
• Analyze, investigate, and resolve guest complaints.
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables.

Skills

Leadership

Communication

Budgeting

Staff training

Customer service

Team management

Education

Hospitality degree (asset)

Tools

Microsoft Word

Excel

Job description

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

75,000.00 Yearly US Dollar (USD) pay basis

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.

The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:

• Responsible for short and long term planning and the management of the hotel’s Front Office operations


• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans


• Coach and counsel employees to reflect Hyatt Service Standards and Procedures


• Perform all tasks of a Front Office Staff as needed to facilitate service


• Ensure all operations and cash handling are done per policies and procedures


• Maintain excellent communication with the housekeeping department


• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas


• Analyze, investigate, and resolve guest complaints


• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables


• Coach and counsel employees to reflect Hyatt service standards and procedures


• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds


• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)


• With opening hotels, previous hotel pre-opening experience preferred


• Service oriented style with professional presentations skills


• At least 2 years progressive management experience within the Rooms Division of a hotel


• Hotel/Hospitality degree an asset


• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line


• Clear concise written and verbal communication skills in English


• Must be proficient in Microsoft Word and Excel


• Must have excellent organizational, interpersonal and administrative skills

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