Front Office Clinic Assistant - Bilingual Spanish Required

Planned Parenthood Columbia Willamette; Portland (OR); On-site; USD 28,000 - 41,000; Part time

Benefits offered by this job

Paid time off

9 paid holidays

Health insurance

401(k) retirement plan

Counseling support (EAP)

Training & development

Job summary

Planned Parenthood Columbia Willamette is seeking a part-time, on-site front desk associate at the East Portland Health Center to greet patients, manage check-in, and support the clinical team. The role includes answering phones, scheduling, data entry in the EHR, and helping patients understand insurance and payment options.

The ideal candidate will be bilingual (English/Spanish), have 2+ years in customer service, and demonstrate strong communication and organizational skills in a fast-paced

Qualifications

• High school diploma or equivalent.
• Fluent in English and Spanish.
• 2+ years in customer service or high-volume environment.
• Strong communication and customer service skills.
• Basic computer skills and ability to learn new systems.
• Ability to stay organized in a fast-paced environment.

Responsibilities

• Welcome patients, check them in, and prepare visit paperwork.
• Answer phones, schedule appointments, and assist with patient questions.
• Enter and update patient information in the EHR.
• Verify insurance coverage and discuss payment or funding options.
• Collect payments and complete daily balancing tasks.
• Coordinate with clinical staff to keep appointments running smoothly.
• Help maintain a welcoming, organized front office environment.

Skills

Bilingual English/Spanish

Customer service

Communication

Front desk

Basic computer skills

Education

High school diploma or equivalent

Tools

EHR (electronic health records)

Job description

In this role, you’ll help create a smooth, supportive experience for patients from check-in to check-out.

On a typical day, you might:

• Welcome patients, check them in, and prepare visit paperwork


• Answer phones, schedule appointments, and assist with patient questions


• Enter and update patient information in the electronic health record (EHR)


• Verify insurance coverage and discuss payment or funding options


• Collect payments and complete daily balancing tasks


• Coordinate with clinical staff to keep appointments running smoothly


• Help maintain a welcoming, organized front office environment

For many patients, you’ll be the first person they meet, and your kindness, professionalism, and compassion help set the tone for their entire experience.

Schedule & Location

This is a part-time, on-site position (31 hours/week) at our East Portland Health Center.

• Monday: 7:15am–3:15pm


• Thursday: 7:30am–3:30pm


• Friday: 8:30am–4:30pm


• Saturday: 7:15am–4:15pm

Bilingual Spanish required.

You must be able to reliably work this schedule.

Occasional work at other times, days, or PPCW locations may be required to support operational needs.

What We’re Looking For

We know great candidates come from a variety of backgrounds. If you’re excited about this role, we encourage you to apply, even if you don’t meet every preferred qualification.

Required

• High school diploma or equivalent


• Ability to communicate fluently in both English and Spanish


• 2+ years of experience in a customer service or high-volume environment


• Strong communication and customer service skills


• Basic computer skills and comfort learning new systems


• Ability to stay organized and manage multiple priorities in a fast-paced environment


• Ability to work independently and as part of a team

Nice to Have

• Experience in a medical office or front desk setting


• Experience using electronic health records (EHR)


• Familiarity with insurance verification or healthcare scheduling

Pay & Growth

$20.37–$29.68/hour

Pay is based on experience and internal equity. Most new hires start toward the lower end of the range, with room to grow.

Additional Pay Opportunities

• Bilingual premium: +$1.72/hour


• Interpreter-level premium: +$3.44/hour


• After 6 months, you may be eligible for additional clinic responsibilities that include extra hourly pay

Benefits & Support

We offer a benefits package that supports your health, stability, and growth:

• Paid time off (up to 4 weeks, increases over time)


• 9 paid holidays


• Medical, dental, and vision insurance for eligible employees


• 403(b) retirement plan with employer matching contributions


• Free, confidential counseling and support (EAP)


• Ongoing training and development