Front Desk Representative (Tues - Sat)

Via Care Community Health Center; Los Angeles (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

Via Care Community Health Center is seeking a Front Desk Representative to be the first point of contact for patients and visitors, delivering friendly customer service and essential administrative support in a fast-paced medical office.

This entry-level, full-time role (Tuesday–Saturday) involves greeting patients, scheduling appointments, verifying demographics and insurance, collecting payments, and coordinating between patients and providers while upholding patient confidentiality and

Qualifications

• Entry-level position; requires strong communication and organizational skills.
• Experience with a medical front desk is helpful but not required.
• Comfort with a fast-paced healthcare environment and patient interaction.

Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Answer phone calls and respond to inquiries from patients and staff.
• Schedule patient appointments using electronic scheduling systems.
• Verify patient demographics and insurance information; update records as needed.
• Collect co-payments and processing payments securely.
• Maintain cleanliness and organization of the front desk area and support office operations.

Skills

Strong communication

Organizational skills

Multitasking

Team player

Confidentiality

Customer service

Tools

EHR systems

Job description

Duties And Responsibilities

We are seeking a friendly and organized individual to join our healthcare team as a Front Desk Representative. The Front Desk Representative will serve as the first point of contact for patients and visitors, providing excellent customer service and administrative support to ensure smooth operations of the front desk. This entry-level position is ideal for candidates with strong communication skills and a desire to work in a fast-paced medical office environment. The Front Desk Representative serves patients by greeting and assisting them on the phone or in person. Additionally, the receptionist schedules appointments, maintains documentation and records, facilitates the smooth running of the front office, and supports the delivery of quality patient care.

Duties And Responsibilities

We are seeking a friendly and organized individual to join our healthcare team as a Front Desk Representative. The Front Desk Representative will serve as the first point of contact for patients and visitors, providing excellent customer service and administrative support to ensure smooth operations of the front desk. This entry-level position is ideal for candidates with strong communication skills and a desire to work in a fast-paced medical office environment. The Front Desk Representative serves patients by greeting and assisting them on the phone or in person. Additionally, the receptionist schedules appointments, maintains documentation and records, facilitates the smooth running of the front office, and supports the delivery of quality patient care.

This is a Full-Time position, working Tuesday - Saturday. The hourly range for the Front Desk Representative position is $24.00 - 26.01+. The hourly rate will be dependent on experience.

Essential Functions

The functions performed by employees in this job family will vary by level or the area(s) to which assigned but may include (and not be limited to) the following. Employee must perform all duties and responsibilities in accordance with Via Care’s care standards.

• Greet patients and visitors in a courteous and professional manner and direct them to appropriate areas.
• Answer phone calls and respond to inquiries from patients, physicians, and other staff members.
• Schedule patient appointments accurately and efficiently, using electronic scheduling systems.
• Verify patient demographics, insurance information, and referral authorizations, and update patient records as needed.
• Collect patient co-payments, deductibles, and outstanding balances, and process payments securely.
• Maintain cleanliness and organization of the front desk area, including waiting room and reception area.
• Assist with patient registration and check-in processes, ensuring all necessary forms are completed and signed.
• Coordinate communication between patients and healthcare providers, including relaying messages and scheduling follow-up appointments.
• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Obtains medical authorizations and referrals for procedures.

Knowledge, Skills, And Abilities

• Strong communication and interpersonal skills, with a positive and professional demeanor.
• Excellent organizational abilities and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in computer skills and familiarity with electronic health record (EHR) systems.
• Ability to work effectively as part of a team.
• Compassionate and empathetic attitude toward patients and their families.
• Willingness to learn and adapt to new tasks and responsibilities.
• Commitment to maintaining patient confidentiality and privacy.
• Demonstrated attention to detail, ability to multi-task, and flexible.
• Knowledge of standard office machines including copier, fax, multi‑line telephone, printers, etc.
• Ability to be a team player; support and assist team members.