Front Office Clerk

Legacy Staffing; Delano (CA); Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

Legacy Staffing is seeking a patient-focused Front Office Clerk for a healthcare client in Delano, CA. The role is a Full-Time/Temporary assignment serving as the first point of contact for patients, handling registration, billing, scheduling, and insurance verification.

The ideal candidate has at least one year of medical front office experience, a high school diploma or GED, and strong customer service skills. Bilingual English/Spanish is preferred.

Qualifikationen

• High school diploma or GED required.
• Minimum of one year of experience in a medical or dental front office setting.
• Familiarity with medical terminology expected or preferred.
• Knowledge of basic bookkeeping and office functions.
• Bilingual English/Spanish preferred.

Aufgaben

• Welcome patients in person and over the phone; explain services, payment categories, and billing procedures.
• Schedule appointments and manage walk-ins and emergencies per policy.
• Answer incoming calls and route to appropriate staff.
• Call patients to remind them of upcoming appointments; follow up with no-shows.
• Register patients and collect documentation and billing information; verify insurance and calculate patient responsibility.
• Collect co-pays, deductibles, deposits, and outstanding balances before visits; balance cash register per policies.
• Ensure all patient encounters are properly checked out and filed.
• Coordinate scheduling with staff to ensure smooth patient flow and minimize wait times.

Kenntnisse

Customer service

Front desk

HIPAA compliance

Bilingual English/Spanish

Medical terminology

Ausbildung

High school diploma

Jobbeschreibung

Job Title: Front Office Clerk

Location: Delano, CA
Employment Type: Full-Time/Temporary Assignment
Compensation: $22 as a temp

Position Overview

Legacy Staffing is seeking a friendly, organized, and patient-focused Front Office Clerk on behalf of a confidential healthcare client. This role serves as the first point of contact for patients, both in person and by phone, and plays a critical role in ensuring smooth patient flow, accurate registration, and proper billing processes. The ideal candidate thrives in a fast-paced healthcare environment and is committed to delivering compassionate, respectful service.

Key Responsibilities

Patient Access & Front Desk Operations

• Welcome patients in person and over the phone and explain available services, payment categories, and billing procedures
• Schedule appointments and appropriately manage walk-in patients and emergencies according to established policies
• Answer incoming calls and route them to the appropriate staff
• Call patients to remind them of upcoming appointments
• Follow up daily with patients who did not keep their scheduled appointments

Registration & Billing Support

• Register patients according to established protocols and collect all required documentation and billing information
• Verify insurance or third-party coverage and calculate patient responsibility
• Collect co-pays, deductibles, deposits, and outstanding balances prior to visits
• Issue receipts and balance the cash register in accordance with cash-handling policies
• Ensure all patient encounters are properly checked out

Coordination & Patient Flow

• Work closely with medical, dental, and nursing staff to ensure smooth patient flow and minimize wait times
• Refer patients to other internal services as needed for follow-up support
• Communicate patient concerns or complaints to supervisory staff as appropriate
• Under supervision, coordinate scheduling assistance with external agencies when applicable

Compliance & Organizational Participation

• Maintain strict HIPAA compliance and confidentiality of all patient information
• Ensure compliance with all local, state, and federal regulations
• Participate in Quality Assurance / Quality Improvement (QA/QI) initiatives
• Learn and use Electronic Health Record (EHR) and Practice Management Systems as required
• Participate in patient-centered care models as part of the healthcare delivery team

Qualifications, Education & Experience

• High school diploma or GED required
• Minimum of one (1) year of experience in a medical or dental front office setting (or formal vocational training in lieu of experience)
• Familiarity with medical terminology and basic triage procedures preferred
• Knowledge of basic bookkeeping and office functions
• Bilingual English / Spanish preferred

Skills & Competencies

• Friendly, professional demeanor with strong customer service skills
• Ability to multitask and work effectively under pressure
• Compassionate approach to patient interactions in challenging situations
• Strong communication, organizational, and follow-through skills
• Ability to work with individuals from diverse cultural, religious, and economic backgrounds
• Willingness to work flexible schedules, including weekends and multiple clinic locations as needed
• Alignment with the mission and values of community-based healthcare

Reporting Relationship

• Reports to Health Center or Front Office Leadership