Patient Access Front Desk Specialist

Legacy Staffing; Delano (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Legacy Staffing is seeking a patient-focused Front Office Clerk for a healthcare client in Delano, CA. The role is a Full-Time/Temporary assignment serving as the first point of contact for patients, handling registration, billing, scheduling, and insurance verification.

The ideal candidate has at least one year of medical front office experience, a high school diploma or GED, and strong customer service skills. Bilingual English/Spanish is preferred.

Qualifications

• High school diploma or GED required.
• Minimum of one year of experience in a medical or dental front office setting.
• Familiarity with medical terminology expected or preferred.
• Knowledge of basic bookkeeping and office functions.
• Bilingual English/Spanish preferred.

Responsibilities

• Welcome patients in person and over the phone; explain services, payment categories, and billing procedures.
• Schedule appointments and manage walk-ins and emergencies per policy.
• Answer incoming calls and route to appropriate staff.
• Call patients to remind them of upcoming appointments; follow up with no-shows.
• Register patients and collect documentation and billing information; verify insurance and calculate patient responsibility.
• Collect co-pays, deductibles, deposits, and outstanding balances before visits; balance cash register per policies.
• Ensure all patient encounters are properly checked out and filed.
• Coordinate scheduling with staff to ensure smooth patient flow and minimize wait times.

Skills

Customer service

Front desk

HIPAA compliance

Bilingual English/Spanish

Medical terminology

Education

High school diploma

Job description

Legacy Staffing is seeking a patient-focused Front Office Clerk for a healthcare client in Delano, CA. The role is a Full-Time/Temporary assignment serving as the first point of contact for patients, handling registration, billing, scheduling, and insurance verification.

The ideal candidate has at least one year of medical front office experience, a high school diploma or GED, and strong customer service skills. Bilingual English/Spanish is preferred.