Front Office Associate

Endocrinology Associates; Roanoke (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Endocrinology Associates is seeking a friendly Front Office Team member to handle patient check-in/out, scheduling, and insurance verification in-person at our Roanoke, VA clinic.

The ideal candidate has medical office or customer service experience, strong communication, and a can-do attitude. We emphasize a supportive team environment and commitment to quality patient care. Benefits include health and 401(k) options and paid time off, reflecting our dedication to staff wellbeing.

Qualifications

• Prior medical office experience is strongly preferred; however, it is not required.
• Experience in a fast-paced customer service environment is desirable.
• Strong communication and organizational skills.
• Willing and able to learn and adapt in a team.

Responsibilities

• Check in and check out patients.
• Verify patient insurance.
• Schedule patient appointments.
• Make appointment reminder calls.
• Receive and manage incoming new patient referrals.
• Coordinate between patients and our clinical team.
• Process patient payments.
• Occasionally room patients for exams.
• Manage daily patient flow through the practice.
• Handle calls on a multi-line phone system.

Skills

Customer service

Medical office experience

Appointment scheduling

Insurance verification

Phone system

Job description

Endocrinology Associates of Roanoke, VA is a privately owned specialty practice that was founded in the Roanoke Valley in 1976 that provides clinical care to people all over the valley and beyond. We educate our patients with endocrine disorders to help them improve the quality of their lives and stress the importance of quality of care given by our physicians and all staff members. We offer thyroid ultrasounds and fine needle aspiration in the clinic for care of patients with thyroid disorder. Bone densitometry equipment for dual energy x-ray is also available providing absorptiometry (DEXA scan). We strive to help our patients by creating a positive learning atmosphere that will give them confidence in their ability to maintain at-home care and in the care they receive at Endocrinology Associates.

Our practice is looking for caring, professional team members that can work in an autonomous environment. We are in need of solution-oriented, self-motivated, individuals who can work cohesively as a part of our Front Office Team here at Endocrinology Associates. Prior medical office experience is strongly preferred; however, it is not required. We are open to considering anyone with experience in a fast-paced customer service environment who is willing and able to learn. Our top priority is hiring people with the right personality and work-ethic to complement the team we already have and help to enhance our team's ability to provide quality care to patients.

Salary varies based on individual merits.

Responsibilities could include, but may not be limited to:

• Check in/ Check Out
• Insurance Verification
• Scheduling patient appointments
• Appointment reminder calls
• Receiving and managing incoming new patient referrals
• Serve as the communication hub between patients and our Clinical Team/Practitioners
• Taking patient payments
• Occasionally rooming patients for exams
• Managing overall daily patient flow through the practice
• Taking calls on a call center structured multi-line phone system

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Medical office: 1 year (Preferred)
• Customer service: 1 year (Required)

Ability to Commute:

• Roanoke, VA 24018 (Required)

Work Location: In person