Front Office Associate

Passion Dental; Lawrence (MA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Paid holidays

401(k) with company match

Growth opportunities

Supportive team environment

Job summary

Passion Dental in Lawrence, MA is seeking a friendly Front Office Associate to join our growing practice. You will be the first point of contact, greeting patients and coordinating check-ins in a welcoming environment.

Responsibilities include scheduling, insurance verification, payments, and maintaining patient records with HIPAA compliance. Join a supportive team focused on exceptional care.

Qualifications

• Experience in customer service or front desk preferred.
• Ability to verify dental insurance and benefits.
• Strong communication and organizational skills.
• Comfort with handling payments and records.

Responsibilities

• Greet and check-in patients in a professional, welcoming manner.
• Answer calls, schedule appointments, and assist inquiries.
• Manage appointment confirmations and follow-up communications.
• Verify insurance eligibility and benefits.
• Collect payments and maintain accurate financial records.
• Update patient records in the practice management system.
• Coordinate with clinical staff to ensure smooth patient flow.
• Present treatment plans and assist with scheduling future care.
• Maintain confidentiality and HIPAA compliance.
• Support daily office operations and administrative tasks.

Skills

Customer service

Scheduling

Communication

HIPAA compliance

Insurance verification

Tools

Practice management system

Job description

Front Office Associate (FOA) - Passion Dental

At Passion Dental, we believe exceptional patient care starts with an exceptional team. We are seeking a friendly, organized, and customer-focused Front Office Associate to join our growing practice. The Front Office Associate serves as the first point of contact for patients and plays a critical role in creating a welcoming and positive patient experience.

Key Responsibilities

• Greet and check-in patients in a professional and welcoming manner.
• Answer incoming calls and assist patients with scheduling and inquiries.
• Manage appointment scheduling, confirmations, and follow-up communications.
• Verify dental insurance eligibility and benefits.
• Collect payments and maintain accurate financial records.
• Update and maintain patient records in the practice management system.
• Coordinate with clinical staff to ensure efficient patient flow.
• Present treatment plans and assist patients with scheduling future care.
• Maintain confidentiality and HIPAA compliance.
• Support daily office operations and administrative functions.

What We Offer

• Competitive hourly compensation
• Medical, dental, and vision benefits
• Paid time off and paid holidays
• 401(k) with company match (where applicable)
• Growth and advancement opportunities
• Supportive and collaborative team environment