Front Office Assistant - Primary Care / Zephyrhills

Orlando Health, Inc.; Orlando (FL); On-site; USD 28,000 - 46,000; Full time

Job summary

Florida Medical Clinic Orlando Health is seeking a full-time Front Office Assistant for the Primary Care department. Responsibilities include patient registration, telephone coverage, appointment scheduling, and patient referrals, under supervision of Practice Operations leadership.

Must be bilingual with medical office experience. Location is Zephyrhills area; prior clerical or customer service experience is required. Competitive benefits and growth opportunities are offered.

Qualifications

• Must be bilingual with medical office experience.
• Six months clerical, office, or customer service experience.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preference.
• Obtains accurate patient demographic and insurance information.
• Processes requests for medical records per policies.
• Adheres to Orlando Health policies, procedures, and values.
• Operates office equipment and handles calls professionally.
• Demonstrates commitment to excellence and patient satisfaction.
• Interacts with patients and families in a courteous, professional manner.
• Maintains punctual attendance per policies and applicable laws.
• Complies with all Orlando Health policies and procedures.

Skills

Bilingual

Medical experience

Education

High School diploma

Job description

Position Summary

Florida Medical Clinic Orlando Health

Full Time: Monday-Friday, 8:00 AM - 5:00 PM.

Department: Primary Care

Location: 36763 EILAND BLVD ZEPHYRHILLS, Florida 33542

• must be BILINGUAL and have medical experience**

Job Summary:

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.

Qualifications

• High School graduate or equivalent.
• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting