Front Office Assistant - Primary Care / Zephyrhills

Florida Medical Clinic Orlando Health; Florida; Presencial; USD 36.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Tuition reimbursement

PSLF

Leadership development programs

Medical/dental/vision

Well-being programs

Employer retirement match

Parental leave & PTO

Fertility/adoption benefits

Backup care for dependents/pets

Descripción de la vacante

Florida Medical Clinic Orlando Health in Zephyrhills, FL, is hiring a Front Office Assistant to support ambulatory/physician office operations. Responsibilities include patient registration, appointment scheduling, phone coverage, and processing referrals under supervisor guidance.

The role requires a bilingual candidate with at least six months of clerical or customer service experience and a high school diploma. Full-time hours are Mon-Fri, 8:00 AM–5:00 PM, in a Primary Care setting.

Formación

• Requires bilingual ability and medical office experience.
• Six months’ clerical or customer service experience.
• High School diploma or equivalent.

Responsabilidades

• Schedules patient appointments according to scheduling protocols and obtains required pre-certification and authorization for visits.
• Obtains accurate and complete patient demographic and insurance information.
• Processes requests for medical records according to policies.
• Ensures compliance with Orlando Health policies and standards.
• Uses office equipment and answers telephone calls professionally.
• Demonstrates commitment to excellence and enhances patient satisfaction.
• Interacts with patients and families in a professional manner.
• Maintains regular, punctual attendance per policies.

Conocimientos

Bilingual

Medical experience

Educación

High School diploma

Descripción del empleo

Florida Medical Clinic Orlando Health

Job Title Front Office Assistant

Full Time Monday-Friday, 800 AM - 500 PM.

Department Primary Care

Location 36763 EILAND BLVD ZEPHYRHILLS, Florida 33542

• must be BILINGUAL and have medical experience**

Job Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.


• Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.


• Financial & Retirement - Up to 5% employer match on retirement contributions.


• Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.


• Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.


• Obtains accurate and complete patient demographic and insurance information.


• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.


• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.


• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.


• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.


• Interacts with patients and families in a professional manner.


• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.


• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.


• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.


• Practices the efficient use of supplies.


• Assists Billing Service as requested.

Qualifications

• High School graduate or equivalent.


• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting