Front Office Assistant - Primary Care / Zephyrhills

Florida Medical Clinic; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant for a full-time day schedule (Monday–Friday, 8:00 AM–5:00 PM) in the Primary Care department in Zephyrhills, FL. The role supports ambulatory physician office operations, including patient registration, scheduling, referrals, and switchboard coverage.

The candidate must be bilingual and have medical experience, with responsibilities spanning appointment coordination, demographic collection, and medical records processing.

Qualifications

• Bilingual capability and medical office exposure are required.
• High School diploma or equivalent is required.
• Six months experience in a clerical, office, or customer service setting is preferred.

Responsibilities

• Schedule patient appointments per practice protocols and obtain required pre-certifications when needed.
• Collect accurate patient demographics and insurance information.
• Process requests for medical records per policies.
• Adhere to Orlando Health/OHPE policies and value statements.
• Answer phone calls and demonstrate proficiency with office equipment and technology.
• Strive to improve patient satisfaction and maintain professional patient interactions.
• Maintain regular and punctual attendance per policy.

Skills

Bilingual

Medical office experience

Education

High School diploma or equivalent

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title:Front Office Assistant

Full Time:Monday-Friday, 8:00 AM - 5:00 PM.

Department:Primary Care

Location:36763 EILAND BLVD ZEPHYRHILLS, Florida 33542

**must be BILINGUAL and have medical experience**

Job Summary:The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement - Up to5% employer matchon retirement contributions.
• Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.

Qualifications

Qualifications

• High School graduate or equivalent.

• Six (6) months' experience in a clerical office, or general business, and/or customer service setting