Front Office Assistant - Radiology / Zephyrhills

Florida Medical Clinic; Florida; Presencial; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Tuition reimbursement

PSLF (Public Service Loan Forgiveness)

Leadership development programs

Comprehensive medical, dental, vision

Free virtual visits

Employer retirement match (up to 5%)

Parental leave (4 weeks)

PTO & flexible leave options

Fertility benefits

Adoption assistance

Backup care for children/elders/pets

Pet insurance

Resumo da oferta

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations in Radiology. Duties include patient registration, scheduling, and referrals under supervision of practice management.

The role emphasizes accuracy in demographic data, insurance information, and adherence to policy to ensure smooth patient flow and satisfaction. Training on office equipment and telephone etiquette is provided.

Qualificações

• High School graduate or equivalent.
• Six months experience in a clerical office or customer service setting.

Responsabilidades

• Schedules patient appointments according to practice protocols and patient preference.
• Obtains accurate and complete patient demographic and insurance information.
• Processes requests for medical records per policies and procedures.
• Adheres to policy, procedures, and value statements.
• Demonstrates competence in using office equipment and answering calls professionally.
• Engages in improving patient satisfaction and service quality.
• Interacts with patients and families in a respectful manner.
• Maintains regular attendance per policy requirements.
• Maintains compliance with all organizational policies.

Conhecimentos

Customer service

Clerical experience

Formação académica

High School diploma or equivalent

Descrição da oferta de emprego

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Schedule Hours: Monday 8:00am - 5:00pm

Department: Radiology

Location: 38135 Market Square Drive Zephyrhills FL

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

Financial & Retirement – Up to 5% employer match on retirement contributions.

Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.

Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.

Qualifications

Qualifications

• High School graduate or equivalent.

• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting