Front Office Assistant – Patient Experience & Clinic Admin

MemorialCare; Irvine (CA); On-site; USD 48,000 - 63,000; Full time

Benefits offered by this job

Signing bonus

Job summary

MemorialCare is seeking a Front Office Assistant in Irvine, CA to support primary care practices. The role handles patient check-in, data verification, payments, and scheduling with a patient-centered approach.

Responsibilities include coordinating with providers, managing front desk workflows, and ensuring accurate registration and insurance verification in the EHR system. A welcoming, professional presence is essential for high-quality care delivery.

Qualifications

• Outpatient medical office experience preferred.
• Prior customer service experience required.
• High School diploma or equivalent required.
• Medical Terminology certificate preferred.
• Current BLS for Healthcare Provider required.

Responsibilities

• Ensure pre-arrival patient process is complete.
• Assist new patients with Patient Information Forms.
• Verify patient registration data and insurance eligibility.
• Process payments and balance batches in EHR.
• Maintain knowledge of insurance requirements and patient financial obligations.
• Demonstrate proficiency in computer management systems.
• Handle appointment scheduling and rescheduling per protocol.
• Answer calls within 3 rings and direct them efficiently.

Skills

Customer service

Professional communication

Computer literacy

Insurance eligibility verification

Education

High School diploma

Medical Terminology Certificate

BLS Certification

Tools

EHR systems

Registration software

Job description

MemorialCare is seeking a Front Office Assistant in Irvine, CA to support primary care practices. The role handles patient check-in, data verification, payments, and scheduling with a patient-centered approach.

Responsibilities include coordinating with providers, managing front desk workflows, and ensuring accurate registration and insurance verification in the EHR system. A welcoming, professional presence is essential for high-quality care delivery.