Front Office Assistant - Orthopedics

Bayfrontstpete; Wesley Chapel (FL); On-site; USD 20,664,000 - 24,797,000; Full time

Job summary

Orlando Health Jewett Orthopedic Institute in Wesley Chapel, FL, is seeking a Front Office Assistant to support ambulatory physician office operations. Responsibilities include patient registration, appointment scheduling, and handling referrals under supervision of site leadership.

The role emphasizes professional patient interaction, accurate data collection, and adherence to organizational policies, with a focus on maintaining timely clinic flow and service quality.

Qualifications

• High School diploma or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice-specific scheduling protocols and patient preference, including obtaining required pre-certification and authorization for office visit(s).
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to policy and procedures.
• Adheres to policy, procedures, and value statements.
• Demonstrates competency in use of office equipment and answers telephone calls appropriately.
• Demonstrates a commitment to excellence and actively improves patient satisfaction.

Skills

Customer service

Education

High School diploma or equivalent

Job description

Position Summary

Orlando Health Jewett Orthopedic Institute

West Region

Job Title: Front Office Assistant

Full Time: Monday - Friday 8:00 AM to 5:00 PM

Department: Orthopedics

Location: Wesley Chapel, FL

Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Orlando Health your best place to work?

Education & Career Growth– Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.Health & Wellness– Comprehensive medical, dental, vision, free virtual visits, and well-being programs.Financial & Retirement– Up to5% employer matchon retirement contributions.Work-Life Balance–Four weeks of paid parental leave, PTO, and flexible leave options.Family & Pet Support– Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting