Job Posting Title Front Office Assistant - Orthopedics

Bayfrontstpete; Wesley Chapel (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF eligible programs

Comprehensive medical, dental, vision

Employer retirement match up to 5%

Paid parental leave

PTO and flexible leave

Fertility benefits

Adoption assistance

Backup care for children/elders/pets

Pet insurance

Job summary

Orlando Health Jewett Orthopedic Institute in Wesley Chapel, FL, is seeking a Front Office Assistant to support ambulatory/physician office operations. This role includes patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision of practice leadership.

The ideal candidate has a High School diploma or equivalent and at least 6 months in a clerical or customer service setting.

Qualifications

• High School graduate or equivalent.
• 6 months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Skills

Customer service

Scheduling

Clerical duties

Education

High School diploma or equivalent

Job description

Position Summary

Orlando Health Jewett Orthopedic Institute

West Region

Job Title: Front Office Assistant

Full Time: Monday - Friday 8:00 AM to 5:00 PM

Department: Orthopedics

Location: Wesley Chapel, FL

Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Orlando Health your best place to work?

Education & Career Growth– Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.Health & Wellness– Comprehensive medical, dental, vision, free virtual visits, and well-being programs.Financial & Retirement– Up to5% employer matchon retirement contributions.Work-Life Balance–Four weeks of paid parental leave, PTO, and flexible leave options.Family & Pet Support– Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting