Front Office Assistant - Orthopedics

Florida Medical Clinic; Wesley Chapel (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF program eligibility

Medical, dental, and vision coverage

Employer 401(k) retirement match

Paid parental leave

Paid time off (PTO)

Fertility benefits

Job summary

Orlando Health Jewett Orthopedic Institute in Wesley Chapel, FL, is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and referrals. This role reports to practice site supervisors and involves coordinating with the Orthopedics department.

Ideal candidates have at least 6 months of clerical or customer service experience, a high school diploma, and strong communication skills to interact

Qualifications

• High School diploma or equivalent.
• Minimum 6 months of clerical office, general business, or customer service experience.
• Ability to handle patient registration, scheduling, and demographic/insurance information.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preference.
• Obtains accurate patient demographic and insurance information.
• Processes requests for medical records per policies.
• Complies with Orlando Health policies and value statements.
• Demonstrates competency in using office equipment and handling calls.
• Strives to improve patient satisfaction and service delivery.
• Interacts with patients and families professionally.
• Maintains regular attendance according to policies.
• Complies with regulatory requirements and standards.

Skills

Customer service

Clerical work

Telephone etiquette

Education

High School diploma

Job description

Position Summary

Orlando Health Jewett Orthopedic Institute

West Region

Job Title: Front Office Assistant

Full Time: Monday - Friday 8:00 AM to 5:00 PM

Department: Orthopedics

Location: Wesley Chapel, FL

Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Orlando Health your best place to work?

Education & Career Growth– Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.Health & Wellness– Comprehensive medical, dental, vision, free virtual visits, and well-being programs.Financial & Retirement– Up to5% employer matchon retirement contributions.Work-Life Balance–Four weeks of paid parental leave, PTO, and flexible leave options.Family & Pet Support– Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting