Front Office Assistant - Podiatry

Florida Medical Clinic; Wesley Chapel (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Education & Career Growth – Tuition Re

Public Service Loan Forgiveness (PSLF)

Health & Wellness – Medical, dental, V

Financial & Retirement – 5% employer 4

Paid parental leave, PTO

Fertility benefits, adoption, backup/c

Pet insurance

Job summary

Florida Medical Clinic is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision. Requirements include at least 6 months in a clerical or customer service setting and a High School diploma.

The position is full-time with Monday–Friday, 7:00 AM–5:00 PM; travel to Dade City and Wesley Chapel is required.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance.
• Maintains compliance with all Orlando Health policies and procedures.

Skills

Customer service

Communication

Professionalism

Education

High School diploma or equivalent

Tools

Office equipment & technology

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title:Front Office Assistant

Full Time: Monday - Friday 7:00 AM - 5:00 PM

Department: Podiatry

Location: The position involves traveling to Dade City & Wesley Chapel

Job Summary:The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth– Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness– Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement– Up to5% employer matchon retirement contributions.
• Work-Life Balance–Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support– Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting