Front Office Assistant - Podiatry

Baptist Health; Wesley Chapel (FL); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF

Leadership programs

Health & wellness

4 weeks parental leave

Flexible leave options

Fertility benefits

Adoption assistance

Backup care for children/elders/pets

Pet insurance

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations. Responsibilities include patient registration, appointment scheduling, and processing referrals under supervision from site managers.

The role requires providing courteous patient interactions, maintaining accurate records, and ensuring compliance while traveling to Dade City and Wesley Chapel. This full-time front-line position fits a fast-paced clinic environment.

Qualifications

• High school graduate or equivalent.
• Six months of clerical, office, or customer service experience.
• Strong communication and interpersonal skills.

Responsibilities

• Schedule patient appointments according to practice protocols and patient preferences.
• Collect accurate patient demographics and insurance information.
• Process requests for medical records per policies.
• Ensure compliance with Orlando Health and department policies and procedures.
• Operate office equipment and handle phone inquiries professionally.
• Contribute to patient satisfaction and maintain punctual attendance.
• Comply with all organizational policies and standards.

Skills

Customer service

Office administration

Telephone etiquette

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title:Front Office Assistant

Full Time: Monday - Friday 7:00 AM - 5:00 PM

Department: Podiatry

Location: The position involves traveling to Dade City & Wesley Chapel

Job Summary:The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth– Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness– Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement– Up to5% employer matchon retirement contributions.
• Work-Life Balance–Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support– Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting