Front Office Assistant - Podiatry

Bayfrontstpete; Wesley Chapel (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF

Health insurance

Dental coverage

Vision coverage

Free virtual visits

Employer match 5%

Paid parental leave

PTO

Adoption assistance

Backup care

Pet insurance

Job summary

Florida Medical Clinic Orlando Health is hiring a Front Office Assistant in the Podiatry department. The role covers patient registration, scheduling, and referrals, with travel to Dade City and Wesley Chapel as needed.

The position supports ambulatory/physician office operations under supervision, emphasizing accuracy, courtesy, and regulatory compliance.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting.
• Experience with patient registration, appointment scheduling, and handling demographic/insurance information.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preference, including pre-certification when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes requests for medical records per policy.
• Adheres to Orlando Health policies and procedures.
• Demonstrates competency in the use of office equipment and telephone communication.
• Strives for excellence and improves patient satisfaction.
• Interacts with patients and families professionally.
• Maintains regular and punctual attendance per policy.
• Maintains compliance with all policies and procedures.

Skills

Scheduling

Patient intake

Phone etiquette

Medical records

Insurance information

Policy compliance

Professional communication

Office equipment

Education

High School graduate or equivalent

Tools

Office equipment

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title:Front Office Assistant

Full Time: Monday - Friday 7:00 AM - 5:00 PM

Department: Podiatry

Location: The position involves traveling to Dade City & Wesley Chapel

Job Summary:The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth– Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness– Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement– Up to5% employer matchon retirement contributions.
• Work-Life Balance–Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support– Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting