FRONT OFFICE ASSISTANT I (TEMP - 6 Months)

North East Medical Services; San Jose (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

North East Medical Services is seeking a Front Office Assistant I to handle general clerical tasks and support clinic operations in a patient-facing role. You will greet patients, collect information, schedule appointments, and assist with outreach initiatives.

You will verify insurance, manage co-pays, respond to inquiries, and participate in data updates within the EHR. Occasional site coverage and cross-location support are required.

Qualifications

• Must be proficient in computers and software common in a medical front office.
• Strong attention to detail and accurate data handling.
• Experience in customer service, preferably in a medical setting.

Responsibilities

• Greet and check in patients, collect questionnaires and co-pays, scan insurance cards.
• Schedule appointments and answer phone calls; remind patients of upcoming visits.
• Verify/update insurance and billing information; refer patients to NEMS services and programs.
• Update demographic and financial data; transfer triage to Medical Clinic team.
• Handle mail routing, prepare mailings, assist outreach projects, and cover other clinic sites.
• Submit PCP change requests in the EHR, respond to patient portal messages, and close out items.
• Rotate to other clinic sites as needed and perform other duties as assigned.

Skills

Computer skills

Detail oriented

Customer service

Education

High school diploma or equivalent

Job description

SUMMARY OF POSITION:The Front Office Assistant I will perform a variety of general clerical duties and special projects.ESSENTIAL JOB FUNCTIONS:Greets and checks- in patients including handing out questionnaire/files, scanning insurance card, and collecting co-payments.Schedules appointments for patients.Answers phone calls and responds to requests appropriately.Calls patients and reminds them of upcoming appointment.Verifies/updates patient insurance and billing discrepancies.Informs and refers patients of the NEMS’ services and programs.Conducts periodic updates of demographic and financial data.Transfers triage patients to Medical Clinic team.Receives, sorts, and routes daily mail.Prepares and sends out mailings.Assists in outreach projects.Covers staff members at other clinic sites.Submits all PCP change requests in EHR for approvalChecks, responds, and forwards, if necessary, in order to close out patient portal messageRotates to other clinic sites or medical departments as required.Performs other job duties as required by manager/supervisor.QUALIFICATIONS:Completion of a high school certificate or equivalent required.Must be proficient in computers.Must be detail oriented.Prior customer service experience preferred.Prior experience in a medical field is a plus.LANGUAGE:Must be able to fluently speak, read and write English.Fluent in Chinese (Cantonese and/or Mandarin), Vietnamese, Spanish and other languages may be required depending on location.Fluency in other languages are an asset.STATUS:This is an FLSA non-exempt position.This is not an OSHA high-risk position.