FRONT OFFICE ASSISTANT I

North East Medical Services; Daly City (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Free medical insurance

Dental insurance

Vision insurance

401(k) contribution

Job summary

North East Medical Services in Daly City, CA is hiring a Front Office Assistant I. You will perform general clerical duties and support outreach projects across clinic sites.

The role requires a high school diploma, strong computer skills, and keen attention to detail. Prior customer service and medical field experience are pluses. English fluency is required, with multilingual abilities seen as an asset.

Qualifications

• Completion of a high school certificate or equivalent required.
• Must be proficient in computers.
• Must be detail oriented.
• Prior customer service experience preferred.
• Prior experience in a medical field is a plus.

Responsibilities

• Greets and checks-in patients including handing out questionnaire/files, scanning insurance card, and collecting co-payments.
• Schedules appointments for patients.
• Answers phone calls and responds to requests appropriately.
• Calls patients and reminds them of upcoming appointment.
• Verifies/updates patient insurance and billing discrepancies.
• Informs and refers patients of the NEMS' services and programs.
• Transfers triage patients to Medical Clinic team.
• Rotates to other clinic sites or medical departments as required.

Skills

Computer proficiency

Detail oriented

Customer service

Medical field experience

Education

High school diploma

Job description

Job Details:

Job Location: Eastmoor - Daly City, CA, Salary Range: $31.00 - $31.00Hourly

SUMMARY OF POSITION:

The Front Office Assistant I will perform a variety of general clerical duties and special projects.

ESSENTIAL JOB FUNCTIONS:

• Greets and checks- in patients including handing out questionnaire/files, scanning insurance card, and collecting co-payments.
• Schedules appointments for patients.
• Answers phone calls and responds to requests appropriately.
• Calls patients and reminds them of upcoming appointment.
• Verifies/updates patient insurance and billing discrepancies.
• Informs and refers patients of the NEMS' services and programs.
• Conducts periodic updates of demographic and financial data.
• Transfers triage patients to Medical Clinic team.
• Receives, sorts, and routes daily mail.
• Prepares and sends out mailings.
• Assists in outreach projects.
• Covers staff members at other clinic sites.
• Submits all PCP change requests in EHR for approval
• Checks, responds, and forwards, if necessary, in order to close out patient portal message
• Rotates to other clinic sites or medical departments as required.
• Performs other job duties as required by manager/supervisor.

Qualifications:

• Completion of a high school certificate or equivalent required.
• Must be proficient in computers.
• Must be detail oriented.
• Prior customer service experience preferred.
• Prior experience in a medical field is a plus.

LANGUAGE:

• Must be able to fluently speak, read and write English.
• Fluent in Chinese (Cantonese and/or Mandarin), Vietnamese, Spanish and other languages may be required depending on location.
• Fluency in other languages are an asset.

STATUS:

This is an FLSA non-exempt position. This is not an OSHA high-risk position. This is a Full Time position.

NEMS BENEFITS:

Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).