Front Office Assistant — Growth & Tuition Reimbursement

Bayfrontstpete; Tampa (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Orlando Health Digestive Health Institute is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, scheduling, and referrals. Travel to Watergrass Wesley Chapel is required for this role.

The position schedules appointments, collects demographic and insurance information, and ensures compliance with policies. Ideal candidates have a High School diploma and at least 6 months of clerical/customer service experience.

Qualifications

• High School graduate or equivalent.
• Six (6) months' experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.

Education

High School graduate or equivalent

Job description

Orlando Health Digestive Health Institute is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, scheduling, and referrals. Travel to Watergrass Wesley Chapel is required for this role.

The position schedules appointments, collects demographic and insurance information, and ensures compliance with policies. Ideal candidates have a High School diploma and at least 6 months of clerical/customer service experience.