Front Office Assistant - DHI

Bayfrontstpete; Wesley Chapel (FL); On-site; USD 31,000 - 39,000; Full time

Job summary

Orlando Health Digestive Health Institute is seeking a Front Office Assistant to support ambulatory/physician office operations in Tampa and Watergrass. Responsibilities include patient registration, phone coverage, appointment scheduling, and referrals under supervision of the Practice Operations leadership.

The role requires at least a high school education and a minimum of six months clerical or customer service experience.

Qualifications

• High school graduate or equivalent.
• Six months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preference.
• Obtains accurate patient demographic and insurance information.
• Processes requests for medical records per policies and procedures.
• Adheres to Orlando Health policies and procedures.
• Demonstrates competency in office equipment and handles calls appropriately.
• Contributes to patient satisfaction and excellence standards.
• Maintains regular attendance per policies and federal/state standards.
• Ensures compliance with regulatory and accrediting agencies.

Skills

Clerical experience

Customer service

Education

High School diploma

Job description

Position Summary

Orlando Health Digestive Health Institute

Job Title: Front Office Assistant

Full Time: Monday - Friday 8:00 AM to 5:00 PM

Department: GI

Location: Tampa and Watergrass

Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Orlando Health your best place to work?

Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.Financial & Retirement – Up to 5% employer matchon retirement contributions.Work-Life Balance –Four weeks of paid parental leave, PTO, and flexible leave options.Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting