Front Office Assistant - DHI / Zephyrhills

Orlando Health, Inc.; Orlando (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF

Leadership development

Comprehensive medical, dental, vision

Free virtual visits

Retirement plan with employer match

Paid parental leave

PTO and flexible leave

Fertility benefits

Adoption assistance

Backup care for children/elders/pets

Pet insurance

Job summary

Orlando Health Digestive Health Institute seeks a Medical Assistant to support ambulatory/physician office operations, including patient registration, scheduling and referrals, under the supervision of the Practice Operations/Medical Office Manager. Position is in the GI department, located at 38135 Market Square Drive.

Ideal candidate has a high school diploma, about 2 years in a medical office, and familiar with ICD & CPT codes.

Qualifications

• High School diploma or equivalent required.
• Typing ~30 wpm or proficient with practice management software.
• Knowledge of ICD & CPT coding.

Responsibilities

• Assist with patient registration, telephone coverage, appointment scheduling and referrals.
• Handle multiple tasks, answer calls, file lab reports and medical records per policy.
• Perform word processing and spreadsheet data entry.
• Handle charge entry and cash handling.

Skills

Typing speed

Knowledge of ICD & CPT

Medical office experience

Education

High School diploma or equivalent

Job description

Orlando Health Digestive Health Institute

Job Title: Medical Assistant

Schedule Hours: Monday - Thursday 8:00am - 5:00pm & Friday 7:00am - 12pm

Department: GI

Location: 38135 Market Square Drive ZH

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

What You Will Do

• Adheres and assures cmpliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
• Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
• Performs word processing and spreadsheet data.
• Performs charge entry and cash handling.
• Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance and Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies.
• Maintains a clean, safe and organized office.
• Act as a Liaison to assist office billing service as requested.

Qualifications

• High School graduate or equivalent.
• Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
• Knowledge of ICD & CPT.
• Two (2) years’ experience in a medical office environment.

updated: 10/09/2026