Front Office Assistant - DHI

Florida Medical Clinic; Wesley Chapel (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Orlando Health Digestive Health Institute in Tampa is seeking a Front Office Assistant for a full-time, Monday to Friday 8:00 AM to 5:00 PM role in the GI department. The position supports ambulatory office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision.

This role requires a high school graduate, at least six months of clerical or customer service experience, and competency with office equipment.

Qualifications

• High School graduate or equivalent.
• Six months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedule patient appointments per scheduling protocols and obtain pre-certifications when required.
• Obtain accurate patient demographic and insurance information.
• Process medical records requests in accordance with policies.
• Answer phone calls and demonstrate competency with office equipment.
• Contribute to patient satisfaction and maintain attendance.

Skills

Customer service

Telephone skills

Data entry

Education

High School graduate or equivalent

Job description

Position Summary

Orlando Health Digestive Health Institute

Job Title: Front Office Assistant

Full Time: Monday - Friday 8:00 AM to 5:00 PM

Department: GI

Location: Tampa and Watergrass

Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Orlando Health your best place to work?

• Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement - Up to 5% employer match on retirement contributions.
• Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

High School graduate or equivalent.

Licensure/Certification

None.

Experience

Six (6) months experience in a clerical office, or general business, and/or customer service setting