Front Office Assistant - DHI

Orlando Health Bayfront Hospital; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Health Digestive Health Institute is seeking a Front Office Assistant to support ambulatory/physician office activities in Tampa/Watergrass. You will handle patient registration, phone coverage, appointment scheduling, and referrals under supervision, contributing to an efficient practice flow.

Hours are full-time, Monday–Friday, 8:00 AM–5:00 PM. The role emphasizes patient interaction, accuracy in data capture, and adherence to policy as part of a patient-centered care team.

Qualifications

• Requires at least 6 months experience in a clerical, office, or customer service setting.
• Strong organization and attention to detail.
• Ability to register patients and manage scheduling with accuracy.

Responsibilities

• Schedule patient appointments per protocol and obtain pre-certifications when required.
• Obtain accurate patient demographics and insurance information.
• Process requests for medical records per policies.
• Comply with Orlando Health policies, procedures and value statements.
• Use office equipment and answer calls professionally.
• Contribute to patient satisfaction by providing friendly, efficient service.
• Maintain regular attendance and adhere to applicable regulations.

Skills

Customer service

Clerical office work

Phone coverage

Education

High School diploma or equivalent

Job description

Position Summary

Orlando Health Digestive Health Institute

Job Title: Front Office Assistant

Full Time: Monday - Friday 8:00 AM to 5:00 PM

Department: GI

Location: Tampa and Watergrass

Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Orlando Health your best place to work?

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting