Front Office Assistant

Elevait Solutions; United States; On-site; USD 35,000 - 45,000; Full time

Job summary

Elevait Solutions is seeking an experienced front office specialist for an onsite role in Irvine, CA. Candidates will greet and manage patients, verify insurance, and assist with scheduling while ensuring efficient front office operations.

The ideal candidates will have strong communication skills, the ability to multitask in a fast-paced environment, and will be required to hold a high school diploma and current BLS certification.

Qualifications

• Strong communication skills — written and verbal.
• Multitasking and organized in a fast-paced front office environment.
• Comfort with computer scheduling systems and electronic health records (EHR).

Responsibilities

• Greet and check in patients at arrival and check them out at departure.
• Verify insurance eligibility, collect payments, and balance batches in the EHR system.
• Register new patients and manage scheduling.
• Confirm, reschedule, and process appointments including cancellations.
• Answer incoming calls and route them professionally.

Skills

Medical front office / patient registration

Insurance verification and EHR scheduling systems

High-volume patient-facing customer service

Strong communication skills

Ability to multitask

Education

High school diploma or equivalent

Current BLS certification

Job description

Top 3 Skills

• Medical front office / patient registration
• Insurance verification and EHR scheduling systems
• High-volume patient-facing customer service

What You’ll Do

• Greet and check in patients at arrival and check them out at departure
• Verify insurance eligibility, collect payments, and balance batches in the EHR system
• Register new patients, update existing records, and manage scheduling using proper visit types
• Confirm, reschedule, and process appointments including cancellations and no-shows
• Answer incoming calls within 3 rings and route them professionally
• Monitor the lobby and flag extended wait times to the appropriate staff
• Assist new patients with intake forms and ensure pre‑arrival processes are complete
• Keep patient areas safe, organized, and hazard‑free
• Receive, sort, and distribute incoming and outgoing materials

What We Need From You

• Strong communication skills — written and verbal
• Ability to multitask and stay organized in a fast‑paced front office environment
• Comfort with computer scheduling systems and electronic health records (EHR)
• Customer service experience in any field — medical office experience is a plus
• High school diploma or equivalent; current BLS certification required

Bonus If You Have

• Prior medical office or healthcare front desk experience
• Medical Terminology certificate

A Few Things To Know

• Full‑time schedule, 40 hours per week, Monday through Friday
• Onsite role in Irvine, CA
• BLS certification must be current at time of placement