Front Office Assistant

OSF HealthCare; Oglesby (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

OSF HealthCare seeks a Front Office Assistant to provide exceptional customer service and handle various clerical tasks in a medical office. This entry-level position requires strong communication skills and proficiency in typing and basic Microsoft applications. The role aims to create a welcoming environment for patients and their support systems while ensuring effective scheduling and insurance communications.

Qualifications

• High School diploma or GED is required.
• Strong customer service skills and experience are essential.
• Typing and filing skills are necessary.

Responsibilities

• Provide exceptional customer service to patients and families.
• Perform various clerical duties in a medical front office.
• Schedule appointments and communicate with insurance companies.

Skills

Customer service experience

Typing

Filing

Telephone skills

Basic Microsoft application proficiency

Excellent Customer Service skills

Education

High School or GED equivalent

Tools

Electronic Medical Record experience

Job description

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Expected pay for this position is $17.14/hour. This is an Hourly position.

Overview

POSITION SUMMARY: The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person.

Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills
  
  

Preferred Qualifications

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience
  
  

OSF HealthCare is an Equal Opportunity Employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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