Front Office Assistant - Flex

OSF HealthCare; Peoria (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

An established healthcare provider is seeking a Front Office Assistant to be the welcoming face of their Peoria office. This role is essential in creating a patient-first environment, ensuring excellent service during interactions with patients and their families. Responsibilities include managing appointments, handling insurance communications, and performing clerical tasks to support the specialty practices. If you have a passion for customer service and want to make a difference in healthcare, this position offers a fulfilling opportunity to contribute to a compassionate team dedicated to patient care.

Qualifications

• Customer service experience is essential for this role.
• Basic knowledge of medical terminology is preferred.

Responsibilities

• Provide exceptional customer service to patients and families.
• Perform reception and clerical duties in a medical practice.

Skills

Customer Service

Typing

Filing

Telephone Skills

Basic Microsoft Applications

Education

High School Diploma or GED

Tools

Electronic Medical Records

Job description

Total Rewards

Your life - our Mission

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Starting pay for this position is $17.14/hour.

This is an Hourly position.

Overview

This job is located in Peoria, IL.

Monday-Friday 8-4:30

This position will support all 16 specialty practices in Peoria.

POSITION SUMMARY: The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

Education: A HS diploma or a GED is required. Customer service experience. Typing, filing, telephone skills. Basic Microsoft application proficiency. Excellent Customer Service skills.

PREFERRED QUALIFICATIONS:

Basic knowledge of medical terminology, ICD-10 and CPT codes. Electronic Medical Record experience.

OSF HealthCare is an Equal Opportunity Employer.