Front Office Assistant

OSF HealthCare; Peoria (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dedicated team at a prominent healthcare provider as a Front Office Assistant in Peoria. This role is crucial in creating a welcoming environment for patients and families, ensuring they receive exceptional service from the moment they enter the office. You will be responsible for various reception and clerical duties, including scheduling appointments, managing patient calls, and collaborating with healthcare providers. If you are passionate about customer service and want to make a difference in the healthcare field, this position offers a fantastic opportunity to contribute to a patient-first environment while enjoying a competitive hourly wage and comprehensive benefits.

Qualifications

• High school diploma or GED required.
• Experience in customer service and proficiency in Microsoft applications.

Responsibilities

• Provide exceptional customer service to patients and families.
• Perform reception and clerical duties in a medical office.

Skills

Customer service experience

Typing skills

Filing skills

Telephone skills

Excellent Customer Service skills

Education

High school or GED equivalent

Tools

Microsoft applications

Electronic Medical Records

Job description

Total Rewards

Your life - our Mission

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Starting pay for this position is $17.14/hour.

This is an hourly position.

Overview

This job is located in Peoria, IL.

Shifts: 8:30-5:00 and 8:00-4:30 - Rotating both shifts

POSITION SUMMARY: The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office, and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education - High school or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.