Front Office Assistant

Columbia Pain Management Pc; Hood River (OR); On-site; USD 23,000 - 29,000; Full time

Job summary

Columbia Pain Management Pc in Hood River, Oregon, seeks a Front Office Assistant to greet patients, schedule appointments, answer phones, and handle administrative tasks in a busy clinical setting.

The role requires excellent customer service, familiarity with Microsoft Office and EMR, and ability to coordinate Spanish translation when needed; prior medical office experience preferred.

Qualifications

• 1-2 years of medical office experience preferred.
• Proficiency in Microsoft Office.
• Experience with Electronic Health Records (EMR).
• Exceptional customer service and communication.
• Able to multitask and stay organized in a busy office.
• Coordinate translation for Spanish-speaking patients when necessary.

Responsibilities

• Greet and assist patients and visitors with scheduling appointments, answer phones and other administrative support and paperwork, including collecting payments.
• Document patient interactions in EMR and forward to correct staff member or provider.
• Verify and update patient demographic information; advise billing staff if necessary.
• Process patient correspondence and missed appointments; reschedule as needed.
• Process and distribute office mail; handle faxes and payments; prepare end-of-day deposits.

Skills

Customer service

Spanish translation

Microsoft Office

EHR

Tools

EMR system

Job description

WHO YOU ARE:We are currently seeking a Front Office Assistant for our Medical Clinic who is passionate about alleviating suffering, enhancing health, and improving our patients' quality of life. You will be responsible for greeting and assisting patients and visitors, scheduling appointments using our electronic medical record system, answering phones, and assuring that our customers receive exceptional service. If you’re a candidate who shares our vision of putting patients first in everything you do, and who is passionate about helping people lead their best possible lives, then we look forward to meeting and talking with you.POSITION/RESPONSIBILITIES:Greet and assist patients and visitors with scheduling appointments, answer phones and other administrative support and paperwork, including collecting paymentsAnswer telephone courteously and promptly, providing appropriate information, taking messages, referring calls to other office staff when necessaryDocument patient interactions in EMR (electronic medical record) and forward to correct staff member or providerVerify and update patient demographic information. Advise billing staff if necessaryProcess patient correspondence (new patient paperwork, denial, dismissal, etc)Process patient missed appointments by rescheduling or documenting absenceRequest medical records from physicians and other medical facilities as necessaryProcess incoming faxes.Process payments (cash/check/credit card).Prepare end of day deposits (cash/check/credit card).Process and distribute office mail.Maintain a clean and organized work area and patient waiting area.Ability to handle a variety of tasks simultaneously.Prioritize tasks efficiently while considering the overall office workload.Coordinate translation for Spanish speaking patients when necessaryQUALIFICATIONS/ATTRIBUTES:Exceptional customer service skillsProficiency in Microsoft Office: 1-2 years (preferred)Medical office experience: 1-2 years (preferred)Electronic Health Records: 1-2 years (preferred)Personable and well spoken with a high relationship IQ.Ability to communicate effectively with all clinic staff, including patients, fellow employees and managers.Strong ability to prioritize and organize tasks efficiently.Strong attention to detail.Ability to stay focused in a busy environment and handle distractions wellEmbrace new challenges with positive attitudeReliable (you enjoy coming to work every day!)