Front Office Assistant

COLUMBIA PAIN MANAGEMENT PC; Portland (OR); On-site; USD 22,000 - 33,000; Full time

Job summary

Columbia Pain Management PC in Portland, OR seeks a Front Office Assistant to greet patients, schedule appointments in the EMR, answer phones and manage payments while upholding exceptional service. You will support daily operations and keep a welcoming reception area.

Ideal candidates have 1–2 years of medical office experience, proficiency with Microsoft Office and EMR systems, and strong communication and organizational skills to thrive in a busy clinic.

Qualifications

• Exceptional customer service is essential in a busy clinic.
• Proficiency with Microsoft Office and basic computer skills preferred.
• Medical office experience with EMR is a plus.
• Experience with Electronic Health Records (EMR) systems is desirable.
• Strong communication skills and the ability to multitask in a fast-paced environment.
• Good organizational skills and attention to detail are required.

Responsibilities

• Greet and assist patients and visitors; schedule appointments.
• Answer phones and provide information; take messages as needed.
• Document patient interactions in the EMR and forward to staff.
• Verify and update patient demographic information; inform billing staff if necessary.
• Process patient correspondence and paperwork; reschedule missed appointments.
• Request medical records from physicians or facilities as required.
• Handle incoming faxes and process payments (cash/check/credit).
• Prepare end-of-day deposits and distribute office mail.
• Maintain a clean and organized work and patient waiting area.
• Coordinate translation for Spanish-speaking patients when necessary.

Skills

Exceptional customer service

Microsoft Office proficiency

Medical office experience

Electronic Health Records (EMR)

Communication skills

Organization & multitasking

Attention to detail

Bilingual Spanish communication

Tools

Microsoft Office Suite

EMR system

Job description

Job Details

Job Location: Portland, OR 97225

WHO YOU ARE:

We are currently seeking a Front Office Assistant for our Medical Clinic who is passionate about alleviating suffering, enhancing health, and improving our patients' quality of life. You will be responsible for greeting and assisting patients and visitors, scheduling appointments using our electronic medical record system, answering phones, and assuring that our customers receive exceptional service. If you’re a candidate who shares our vision of putting patients first in everything you do, and who is passionate about helping people lead their best possible lives, then we look forward to meeting and talking with you.

POSITION/RESPONSIBILITIES:

• Greet and assist patients and visitors with scheduling appointments, answer phones and other administrative support and paperwork, including collecting payments
• Answer telephone courteously and promptly, providing appropriate information, taking messages, referring calls to other office staff when necessary
• Document patient interactions in EMR (electronic medical record) and forward to correct staff member or provider
• Verify and update patient demographic information. Advise billing staff if necessary
• Process patient correspondence (new patient paperwork, denial, dismissal, etc)
• Process patient missed appointments by rescheduling or documenting absence
• Request medical records from physicians and other medical facilities as necessary
• Process incoming faxes.
• Process payments (cash/check/credit card).
• Prepare end of day deposits (cash/check/credit card).
• Process and distribute office mail.
• Maintain a clean and organized work area and patient waiting area.
• Ability to handle a variety of tasks simultaneously.
• Prioritize tasks efficiently while considering the overall office workload.
• Coordinate translation for Spanish speaking patients when necessary

QualificationsQUALIFICATIONS/ATTRIBUTES:

• Exceptional customer service skills
• Proficiency in Microsoft Office: 1-2 years (preferred)
• Medical office experience: 1-2 years (preferred)
• Electronic Health Records: 1-2 years (preferred)
• Personable and well spoken with a high relationship IQ.
• Ability to communicate effectively with all clinic staff, including patients, fellow employees and managers.
• Strong ability to prioritize and organize tasks efficiently.
• Strong attention to detail.
• Ability to stay focused in a busy environment and handle distractions well
• Embrace new challenges with positive attitude
• Reliable (you enjoy coming to work every day!)