Front Office Assistant

Smile Starters Dental; Hickory (NC); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off

Retirement plan options

Job summary

Smile Starters Dental in Hickory, NC is seeking a bilingual Front Desk / FOA to greet families, check in patients, schedule appointments, and handle insurance verifications in a fast-paced pediatric office. The ideal candidate has at least 1 year of medical/dental office experience, fluent Spanish and English, strong computer skills, and a professional, friendly demeanor.

Associate degree or higher preferred.

Qualifications

• Associate's degree or higher.
• Minimum 1 year experience in a medical or dental office.
• Familiarity with NCTracks is a plus.
• Strong computer skills are required.
• Friendly, professional demeanor and excellent communication skills.
• Bilingual in Spanish and English (required).

Responsibilities

• Greet and communicate with patients and families in a friendly, professional manner.
• Check in patients and update paperwork and electronic records.
• Answer incoming calls and respond to patient inquiries.
• Schedule new and follow-up appointments.
• Confirm appointments via phone, text, or email.
• Follow up with patients who miss appointments.
• Check out patients and collect payments; schedule future visits.
• Reconcile procedures with billing; process insurance claims and verify eligibility.
• Interpret for clinical staff and patients as needed.

Skills

Bilingual Spanish/English

Communication skills

Computer skills

Education

Associate degree or higher

Tools

NCTracks

Dental/medical office software

Job description

Job DetailsJob Location: Hick - Hickory, NC 28602Bilingual Front Desk /FOA

About Smile Starters

Smile Starters is a general dental practice serving children and young adults ages 1-21. We are dedicated to educating our patients on best practices for lifelong oral health. Working with the youngest members of our community allows us to achieve long-term results, which is highly rewarding for our team of Hygienists and Dentists. Many of our former patients now bring their own children to us - a testament to the care and relationships we build.

This position provides an opportunity to assist in communication with non-English speaking patients and their families while performing front desk and clerical duties in a busy, supportive office environment.

Job Duties / Responsibilities

• Greet and communicate with patients and families in a friendly, professional manner
• Check in patients and update necessary paperwork and electronic records
• Answer incoming phone calls and respond to patient inquiries
• Schedule new and follow-up patient appointments
• Confirm appointments via phone, text, or email
• Follow up with patients who missed appointments
• Check out patients, including collecting patient portions of visits and scheduling future appointments
• Reconcile procedures performed with those billed
• Process insurance claims and verify eligibility
• Interpret for clinical staff and patients as needed
• Perform other duties as assigned to support the team

Ideal Candidate

• Associate's degree or higher
• Desire and aptitude to learn and grow in a dental/medical office
• Minimum of 1 year experience in a medical or dental office
• Familiarity with NCTracks a plus
• Strong computer skills
• Friendly, professional demeanor and excellent communication skills
• Bilingual in Spanish and English (required)

Requirements

• "Can-do" attitude and willingness to help the team
• Experience in a dental or medical office environment
• Fluent in Spanish and English

Benefits

• Competitive salary with performance incentives
• Paid time off
• Health, dental, vision insurance, short term disability, and supplemental life insurance
• Company paid Basic Life Insurance and Long-Term Disability
• Retirement plan options
• Friendly, supportive, and collaborative team environment
• Opportunity for career growth within a well-established pediatric-focused practice

QualificationsRequirements

• "Can-do" attitude and willingness to help the team
• Experience in a dental or medical office environment
• Fluent in Spanish and English