Bilingual Front Desk & Patient Concierge (Dental)

Smile Starters; Hickory (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Health, dental, vision insurance

Short term disability

Company paid Basic Life Insurance and

Job summary

Smile Starters, a pediatric dental practice in Hickory, NC, seeks a Bilingual Front Desk/FOA to greet families, check in patients, schedule appointments, and handle calls in a busy office.

The role requires Spanish and English fluency, and at least 1 year of dental/medical office experience. Candidates should be able to interpret for staff and patients as needed, with a friendly, professional demeanor.

Qualifications

• Associate’s degree or higher.
• Minimum of 1 year experience in a medical or dental office.
• Fluent in Spanish and English (required).

Responsibilities

• Greet and communicate with patients and families in a friendly, professional manner.
• Check in patients and update paperwork and electronic records.
• Answer incoming phone calls and respond to patient inquiries.
• Schedule new and follow-up appointments; confirm via phone, text, or email.
• Follow up with patients who missed appointments and reconcile procedures with billing.
• Process insurance claims and verify eligibility; interpret for clinical staff and patients as needed.

Skills

Bilingual in Spanish and English

Strong computer skills

Excellent communication skills

Education

Associate’s degree or higher

Job description

Smile Starters, a pediatric dental practice in Hickory, NC, seeks a Bilingual Front Desk/FOA to greet families, check in patients, schedule appointments, and handle calls in a busy office.

The role requires Spanish and English fluency, and at least 1 year of dental/medical office experience. Candidates should be able to interpret for staff and patients as needed, with a friendly, professional demeanor.