Dental Front Office Assistant

Heartland Dental; McKinney (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading dental organization as a Dental Front Office Assistant in McKinney, TX. You will manage front office operations, assist patients, and ensure a positive experience. Ideal candidates are skilled in communication and organization, with experience in a dental setting. Enjoy competitive benefits and a supportive team environment.

Benefits

Health Insurance

Retirement Plans

Paid Holidays

PTO

Comprehensive Training

Daily Pay Access

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Understanding of PHI, HIPAA compliance, and data safeguarding.

Responsibilities

• Greet and welcome patients, creating a positive first impression.
• Manage front office duties: answering phones, handling mail and email.
• File insurance claims, follow up on outstanding claims.

Skills

Communication

Organizational Skills

Tools

Dentrix

Job description

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About the Role

Dental Care at Westridge in McKinney, TX is seeking a Business Assistant to join our new, state-of-the-art office with a patient-focused atmosphere. We are looking for a skilled Business Assistant familiar with Dentrix, insurance verification, claims submission, presenting treatment plans, and contributing positively to our team. Supporting our front office as a Business Assistant, you'll be part of a team that values camaraderie, partnership, and continuous learning. We seek a motivated individual passionate about delivering excellent patient care.

Key Responsibilities

1. Greet and welcome patients, creating a positive first impression.
2. Manage front office duties: answering phones, handling mail and email, communicating with patients and insurance companies.
3. Use Dentrix for scheduling and records management.
4. Schedule and confirm appointments for multiple providers.
5. File insurance claims, follow up on outstanding claims, verify benefits, and explain coverage.
6. Post payments and process accounts receivables.
7. Review treatment plan fees and payment options with patients.
8. Collaborate with providers to implement Heartland Dental systems for office optimization.

Benefits

• Competitive benefits including health insurance, retirement plans, paid holidays, and PTO.
• Comprehensive training and development opportunities.
• Join a stable, experienced company with growth potential.
• Access to on-demand Daily Pay.

Minimum Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Understanding of PHI, HIPAA compliance, and data safeguarding.

Preferred Experience

• Over 1 year in a dental or medical setting.
• Experience with insurance billing and accounts receivable.
• Dental software experience, such as Dentrix.

Physical Requirements

• Ability to perform essential duties with or without accommodations.
• Sitting for prolonged periods, working on a computer.
• Ability to lift up to 15 pounds.
• Availability for periodic training sessions.
• TB test required prior to employment (except in FL & TN).

About Heartland Dental

Heartland Dental is the nation's largest dental support organization, supporting over 3,000 doctors across 39 states and D.C. in more than 1,800 offices. Supported doctors retain clinical autonomy and aim to deliver high-quality dental care and experiences.

We are committed to diversity and inclusion, providing equal employment opportunities.