Front Office Assistant

Allied OMS; Elmhurst (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with Safe Harbor

Health, dental, vision, and life

Paid time off

Flexible spending account

Uniform allowance

On-the-job training

Job summary

Allied OMS in Elmhurst, IL seeks a dependable Front Office Assistant to manage patient check-in, scheduling, insurance verification, and payments. This floating role splits between Elmhurst and Libertyville offices, ensuring smooth front desk operations and welcoming patient experiences.

Responsibilities include coordinating appointments, handling calls, maintaining records per HIPAA, and assisting the billing team while delivering excellent customer service.

Qualifications

• High school diploma or equivalent; associate/bachelor preferred.
• Experience in dental/medical office preferred.
• Familiarity with insurance verification a plus.

Responsibilities

• Greet patients, check in, schedule and confirm appointments.
• Verify insurance, collect co-pays and payments.
• Maintain clean reception and manage records per HIPAA.
• Assist billing and support front desk operations.

Skills

Front desk experience

Customer service

Bilingual (English/Spanish)

HIPAA awareness

Microsoft Office

Education

High school diploma

Associate or Bachelor preferred

Tools

WinOMS

Dentrix

Eaglesoft

MS Office

Job description

Job Type

Full-time

Description

Position Summary: [Practice Name] is a well-established oral and maxillofacial surgery practice in Elmhurst, Illinois, committed to delivering exceptional, patient-centered care. We're seeking a dependable, organized, and customer-focused Front Office Assistant to join our team. As the first point of contact for our patients, you'll play a key role in providing exceptional service and ensuring smooth front desk operations. You'll handle scheduling, manage patient records, verify insurance, and process payments while maintaining a welcoming, efficient reception area. This is a floating position, splitting time between our Elmhurst office (Monday, Wednesday, Friday) and our Libertyville office (Tuesday, Thursday).

Patient Check-In & Scheduling

• Warmly greet and check in patients upon arrival.
• Schedule, confirm, and manage patient appointments to maximize efficiency.
• Clearly communicate appointment details, preparation instructions, and office policies.
• Coordinate follow-up visits and rescheduling as needed.

Front Desk Operations

• Answer and route incoming calls in a professional, friendly manner.
• Ensure all required paperwork, including consent forms, is completed and accurate.
• Maintain a clean, organized, and well-stocked reception area.
• Insurance & Financial Duties
• Collect and verify insurance information, eligibility, and plan benefits.
• Communicate potential out-of-pocket costs to patients.
• Collect co-pays, deductibles, and payments at time of service.
• Partner with the billing team to ensure accurate claims processing.

Clinical & Safety Support

• Understand relevant medical history sufficiently to alert doctors to issues that may affect oral surgery.
• Maintain awareness of and adherence to infection control protocols.
• Assist discharge personnel with post-operative instructions and emergency management as needed.
• Maintain current CPR certification (training provided by employer).

Administrative Support

• Accurately enter patient data and keep records updated in the practice management system.
• Scan, file, and organize documents in compliance with HIPAA regulations.
• Support clinical staff in maintaining smooth patient flow throughout the day.
• Assist in training new employees when indicated.

Qualifications

Education & Experience

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Prior experience in a dental, oral surgery, or medical office preferred.
• Familiarity with insurance verification and medical/dental terminology is a plus.

Technical Skills

• Proficiency with practice management software (WinOMS, Dentrix, Eaglesoft, or similar).
• Microsoft Office Suite skills (Word, Excel, Outlook).
• Strong data entry accuracy.

Soft Skills

• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Bilingual skills are a plus.
• Maintain a presentable, professional appearance.

Benefits

• 401(k) with 3% Safe Harbor Contribution
• Health, dental, vision, and life insurance
• Paid time off and sick leave
• Flexible spending account
• Uniform allowance
• On-the-job training and career growth opportunities

Schedule

Elmhurst – Monday, Wednesday, Friday | Libertyville – Tuesday, Thursday