Front Office Assistant

ALLIED OMS NEWCO LLC; Elmhurst (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

PTO & sick leave

FSA

Uniform allowance

Training & growth

Job summary

Advanced Oral & Maxillofacial Surgery-Elmhurst is seeking a dependable Front Office Assistant to join our patient-facing team. This floating role splits time between Elmhurst (Mon, Wed, Fri) and Libertyville (Tue, Thu), handling check-in, scheduling, payments, and records with a welcoming, accurate approach.

You will verify insurance, collect co-pays, support billing with the office's HIPAA-compliant processes, and help maintain a smooth, professional reception area while delivering outstanding

Qualifications

• Front desk experience in medical/dental office preferred.
• Strong data entry and HIPAA awareness.
• Familiarity with insurance verification a plus.

Responsibilities

• Check-in patients and manage scheduling.
• Route calls and manage front desk communications.
• Verify insurance details and collect co-pays.
• Support billing with claims information and payments processing.
• Maintain clean, organized reception area and patient flow.

Skills

Front desk experience

Customer service

Bilingual (plus)

Data entry

Education

High school diploma

Associate/Bachelor preferred

Tools

WinOMS

Dentrix

Eaglesoft

MS Office

Job description

Overview

Advanced Oral & Max Surgery-Elmhurst, a well-established oral and maxillofacial surgery practice, is seeking a dependable, organized, and customer-focused Front Office Assistant to join our team. As the first point of contact for patients, you will play a key role in providing exceptional service while ensuring smooth front desk operations. This is a floating position, splitting time between our Elmhurst office (Monday, Wednesday, Friday) and our Libertyville office (Tuesday, Thursday). Responsibilities involve scheduling, managing patient records, handling insurance verification, processing payments, and maintaining a welcoming and efficient reception area.

Patient Check-In & Scheduling

• Warmly greet and check in patients upon arrival.
• Schedule, confirm, and manage patient appointments to maximize efficiency.
• Clearly communicate appointment details, preparation instructions, and office policies.
• Coordinate follow-up visits and rescheduling as needed.

Front Desk Operations

• Answer and route incoming calls in a professional, friendly manner.
• Ensure all required paperwork, including consent forms, is completed and accurate.
• Maintain a clean, organized, and well-stocked reception area.

Insurance & Financial Duties

• Collect and verify insurance information, eligibility, and plan benefits.
• Communicate potential out-of-pocket costs to patients.
• Collect co-pays, deductibles, and payments at time of service.
• Partner with the billing team to ensure accurate claims processing.

Clinical & Safety Support

• Understand relevant medical history sufficiently to alert doctors to issues that may affect oral surgery.
• Maintain awareness of and adherence to infection control protocols.
• Assist discharge personnel with post-operative instructions and emergency management as needed.
• Maintain current CPR certification (training provided by employer).

Administrative Support

• Accurately enter patient data and keep records updated in the practice management system.
• Scan, file, and organize documents in compliance with HIPAA regulations.
• Support clinical staff in maintaining smooth patient flow throughout the day.
• Assist in training new employees when indicated.

Qualifications

Education & Experience

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Prior experience in a dental, oral surgery, or medical office preferred.
• Familiarity with insurance verification and medical/dental terminology is a plus.

Technical Skills

• Proficiency with practice management software (WinOMS, Dentrix, Eaglesoft, or similar).
• Microsoft Office Suite skills (Word, Excel, Outlook).
• Strong data entry accuracy.

Soft Skills

• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Bilingual skills are a plus.
• Maintain a presentable, professional appearance.

Benefits

• 401(k) with 3% Safe Harbor Contribution
• Health, dental, vision, and life insurance
• Paid time off and sick leave
• Flexible spending account
• Uniform allowance
• On-the-job training and career growth opportunities

Schedule:

Elmhurst – Monday, Wednesday, Friday | Libertyville – Tuesday, Thursday