Front Office Assistant/ Manager

Allied OMS; Marble Falls (TX); On-site; USD 38,572 - 41,328; Full time

Benefits offered by this job

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Company‑Paid Life Insurance

Paid Time Off

Job summary

Allied OMS in Marble Falls, Texas, is seeking a Front Office Lead to oversee daily front desk operations, manage appointments, greet patients, and support billing and administrative workflow to ensure a warm, efficient patient experience.

The role requires leadership, healthcare front desk experience, strong communication with families, and proficiency with dental software and Microsoft Office; HIPAA compliance and teamwork are essential.

Qualifications

• High school diploma or equivalent required; higher degree preferred.
• 2+ years front office experience in healthcare or dental setting.
• Leadership or supervisory experience is a plus.
• Strong communication and customer service skills with families.
• Proficiency with dental software and Microsoft Office.
• Knowledge of insurance verification and dental terminology.
• Ability to multitask, stay organized, and protect patient confidentiality.

Responsibilities

• Lead day-to-day front desk operations including check-in/check-out and scheduling.
• Greet patients and families warmly and address questions professionally.
• Coordinate appointments and manage the calendar; assist with billing.
• Support onboarding and training for front office staff.
• Maintain accurate patient records in the practice management system.
• Ensure HIPAA/OSHA compliance and liaise with staff, insurers, and vendors.
• Monitor supplies and assist with reorders; support local outreach and communications.

Skills

Leadership

Front desk operations

Scheduling

Patient/customer service

Communication with families

HIPAA compliance

Team mentorship

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Dental practice software

Microsoft Office Suite

Practice management system

Job description

Position Summary

As the Front Office Lead, you will play a key role in delivering an exceptional patient experience by overseeing daily front desk operations and supporting administrative workflow. You will serve as the first point of contact for patients and families, guide front office team members, and ensure efficient, organized, and friendly service. This role is critical to maintaining the welcoming environment of our practice and ensuring seamless communication between patients, staff, and providers. Other duties may be assigned by your supervisor.

Job Type

Full‑time

Requirements

• Lead day‑to‑day front desk operations, including check‑in, check‑out, scheduling, and phone/email communication.
• Greet and assist patients and families warmly, addressing questions and concerns professionally.
• Coordinate patient appointments and manage the appointment calendar.
• Collect co‑pays and support billing processes.
• Support and guide front office team members; assist with onboarding and training as needed.
• Maintain accurate and up‑to‑date patient records in the practice management system.
• Ensure HIPAA compliance and adherence to OSHA and practice protocols.
• Liaise with clinical staff, insurance companies, and vendors to ensure smooth operations.
• Monitor front office supply levels and coordinate reorders as necessary.
• Support marketing initiatives, including social media updates, email communications, and local outreach.
• Participate in staff meetings and contribute to a positive, team‑oriented office culture.
• Scheduling all hospital surgeries.
• Sending letters of treatment done on their patients.
• Following up with patients to schedule treatment as needed.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 2+ years of front office experience in a healthcare or dental setting required.
• Prior leadership or supervisory experience preferred.
• Strong communication and customer service skills, especially with children and families.
• Proficiency in dental practice software and Microsoft Office Suite.
• Working knowledge of insurance verification and dental terminology.
• Ability to multitask, stay organized, and manage time effectively.
• Upholds patient confidentiality and demonstrates professionalism at all times.

Working Conditions / Physical Requirements

• Primarily based in a dental office setting.
• Frequent interaction with patients, families, and staff.
• Sitting: 80%.
• Standing/Walking: 20%.
• Must be able to lift up to 25 pounds occasionally.

Benefits

• 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Company‑Paid Life Insurance
• Paid Time Off

Salary Description

$28 – $30/ Hour